Angela Marie Davis
Ruther Glen,VA
Summary
Assisted in emergency response operations as a dedicated 911 operator with substantial experience in telephone, radio, and CAD communications.,Performed data entry tasks within the national crime system to maintain accurate records.,Maintained organized record-keeping practices to support law enforcement efforts.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Communications Officer
Stafford County, Virginia
Stafford, VA
07.2005 - Current
- Answer 911 / TDD (text telephone for hearing impaired) / admin phone lines and process calls for service.
- Prioritize and evaluate incoming calls to determine urgency; direct units depending upon the call.
- Set up and operate Command Bus during critical incidents or when communication center is inoperable.
- Utilize Computer Aided Dispatch (CAD) to input calls for service and dispatch Fire / Police / Emergency Medical Service as needed.
- Knowledgeable of multi-channel radio operation for major incidents and usage of automated map systems. Experience in multi-tasking during critical incidents.
- Knowledgeable of National Crime Information Center (NCIC) in different platforms/sections in its usage and information provided.
- Knowledgeable of the Virginia Criminal Information Network (VCIN) in different sections and information available. Process and maintain warrants, protective orders, police reports, and teletypes from other agencies.
- Warrant validation through National Crime Information Center terminal to ensure accuracy of NCIC entries.
- Maintain and monitor Closed Circuit Television cameras in and around public safety building; as well as Virginia Department of Traffic cameras
- Maintain professional relations with Police, Fire and EMS Work and coordinate on a daily with State Police; outside county agencies and Quantico Military Base.
- Receive and process after hours emergency utility calls for service.
- During severe weather conditions coordinate with Department of Transportation on a state and county level.
- Cross trained on answering, processing and dispatching Fire / Police / EMS calls for service. Operational radio knowledge of dispatching fire calls and major incidents.
- Primary dispatcher for major critical incidents; fatal car crashes, barricade incidents, fire scenes and domestic violence situations
- Participated in interview boards for applicants for communication dispatcher positions.
- Training Officer for new dispatchers
Education
GED -
Bladensburg High School
Bladensburg, MDSkills
Assisted customers with inquiries and problem resolution
Operated telephone systems to facilitate communication
Managed multiple radio channels to coordinate operations
Performed data entry tasks to maintain accurate records
Certification
- 2018-NCIC and VCIN Training
- 2016-Advance Emergency Medical Dispatch Training
- 2016-CPR
- 2014- Critical Incident Stress Management (CISM) Training
- 2013-Certified Communication Training Officer
- 2018-Certified member in Search and Rescue
Interests
2014-2019-Associate Member of the Fraternal Order of Police-FOP Lodge #1, Washington, DC, 2004-2019 Treasurer/ Executive Board Member Police Emerald Society, Wash DC, 2005-2019-Coordinating Committee for National Police Week (Emerald Society)
Awards and Recognitions
2012-Accommodation Award- In recognition of outstanding service demonstrating exemplary performance on 911 call received., 2010-Accommodation Award 2010, 2017-Certificate of Appreciation, 2003-Woman of the Year / Police Emerald Society of Washington DC
Performance Appraisals
2015-2025- Fully Successful
Timeline
Communications Officer
Stafford County, Virginia
07.2005 - Current
GED -
Bladensburg High School