Angela Marie Espinoza
New Iberia,LA
Summary
Energetic and dependable. Work well with others and always willing to learn something new. Take constructive criticism as an opportunity for personal growth and development.
Overview
16
16
years of professional experience
Work History
Lead Teacher
St. Mary Community Action Center
08.2019 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Fabric And Needle Art Sales Associate
Hobby Lobby
04.2019 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed orders through company iPad system
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Recommended optimal merchandise based on customer needs and desires
- Stayed up to date on store promotions and security practices
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Assisted customers by finding needed items
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Direct Service Worker
Ageless Home Health Care
12.2017 - 08.2019
- Assisted disabled client by turning him every two hours to prevent bedsores
- Monitored clients' progress to report necessary changes
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Maintained clean, safe, and well-organized patient environment.
Substitute Teacher
Iberia Parish School Board
01.2017 - 04.2019
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Sales Associate
Baby Gap
02.2018 - 01.2019
- Answered incoming telephone calls to provide information about products and store hours
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Met up-selling of credit card sign-up targets
- Recommended merchandise to customers based on needs and preferences
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Leader
Fantastic Sam's
02.2012 - 01.2017
- Conducted new hire orientations
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Provided new hires and current employees with color and hair cutting classes
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Offered product and service consultations to guests
- Check inventory weekly and ordered necessary products
- Stocked shelves and organized displays to focus customer attention on specific items
- Prepared cash deposits up to $1000 with zero discrepancies
Direct Service Worker
Leading Health Care of Louisiana
10.2008 - 06.2014
- Administered all necessary medications as directed by care plan
- Shopped for groceries
- Maintained clean and well-organized environment to promote client happiness and safety
- Monitored clients' progress to report necessary changes
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
Customer Service Representative
At&t Call Center
10.2008 - 07.2010
- Reviewed account and service histories to identify trends and issues
- Maintained revenue streams by exhausting every option before offering refunds
- Consulted with customers to determine best methods to resolve service and billing issues
- Reviewed customer data to assess current issues and determine potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Met performance benchmarks, including speed, accuracy and volume
- Documented conversations with customers to track requests, problems and solutions
- Answered inbound calls
- Addressed customer service inquiries quickly and accurately
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associates - General Studies
South Louisiana Community College
Lafayette, LA01.2018
Bachelor's Degree - General Studies Minor Social Sciences
Northern State University
Natchitoches, LA05-2025
Skills
- Relationship building
- Customer Service
- Critical Thinking
- Classroom Management
Personal Information
Authorized To Work: US
Timeline
Lead Teacher
St. Mary Community Action Center
08.2019 - Current
Fabric And Needle Art Sales Associate
Hobby Lobby
04.2019 - 08.2019
Sales Associate
Baby Gap
02.2018 - 01.2019
Direct Service Worker
Ageless Home Health Care
12.2017 - 08.2019
Substitute Teacher
Iberia Parish School Board
01.2017 - 04.2019
Team Leader
Fantastic Sam's
02.2012 - 01.2017
Direct Service Worker
Leading Health Care of Louisiana
10.2008 - 06.2014
Customer Service Representative
At&t Call Center
10.2008 - 07.2010
Associates - General Studies
South Louisiana Community College
Bachelor's Degree - General Studies Minor Social Sciences
Northern State University
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