Angela Martin
Fremont,NE
Summary
Facilitates supportive services and counseling, performs assessments and creates intervention plans. Team-oriented professional dedicated to improving lives of clients by offering effective solutions. As a social background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Services Coordinator
Nye Legacy
02.2022 - Current
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Used word, excel, and PCC to create and prepare reports and documentation.
- Researched best practices and developed strategies to improve program outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
Director of Social Services
Azria Health Montclair
12.2021 - 02.2022
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Constructed short- and long-term planning to improve client programs.
- Delegated authority and responsibility to department personnel.
- Led performance improvement projects based on QAPI efforts.
- Conducted monthly audits analyzing company quality indicators.
- Collaborated with department managers to correct and improve services.
Clinical Secretary
Methodist Medical Center
05.2018 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Master of Science - Social Work
Nebraska Wesleyan University
Lincoln, NE05.2025
Bachelor of Arts - Human Services
Midland University
Fremont, NE12.2019
Skills
- Local Government
- Cognitive Behavior Practices
- Resident Engagement
- Social Justice
- Emotional Support
- Member Services and Support
- Supportive Counseling
- Quality Patient Care
- Client Needs Assessment
- Electronic Charting
- Coordinating Referrals
- Development Activities
Certification
- Assisted-Living Facility Administrator License
Timeline
Social Services Coordinator
Nye Legacy
02.2022 - Current
Director of Social Services
Azria Health Montclair
12.2021 - 02.2022
Clinical Secretary
Methodist Medical Center
05.2018 - 12.2021
Master of Science - Social Work
Nebraska Wesleyan University
Bachelor of Arts - Human Services
Midland University