Angela Martindale
Panacea,FL
Summary
Skilled Lead Supervisor with substantial experience in overseeing daily operations and managing teams. Demonstrates strong leadership abilities, effective communication skills, and strategic decision-making capabilities that foster a productive work environment. Utilized problem-solving acumen to identify inefficiencies and implement solutions for improved productivity in previous roles. Committed to promoting team growth through coaching and development strategies. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
4
4
years of professional experience
Work History
Lead Supervisor
Bealls Store
Tallahassee, FL
07.2024 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Resolved customer complaints and inquiries promptly and professionally.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Trained new employees on company policies, job duties, and performance expectations.
- Communicated daily schedule and delegated work to employees.
- Responded to customer questions regarding products, prices and availability.
- Trained new hires on company policies, procedures, and processes.
- Supervised, trained and guided team by coaching on daily activities.
Store Manager
Dollar General
Panacea, FL
01.2021 - 11.2023
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed daily banking activities such as deposits and withdrawals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Motivational techniques
- Team management
- Employee engagement
- Schedule development
- Attention to detail
- Inventory oversight
- Goal oriented
- Negotiation
- Customer service
- Employee motivation
References
References available upon request.
Timeline
Lead Supervisor
Bealls Store
07.2024 - Current
Store Manager
Dollar General
01.2021 - 11.2023
Bachelor of Science - Forensic Psychology
Southern New Hampshire University