Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Angela Martinez

Crest Hill,IL

Summary

Dynamic and customer-focused professional with a proven track record at Signet Jewelers, excelling in appointment scheduling and problem-solving. Bilingual in Spanish, I engage customers effectively, ensuring satisfaction through creative solutions. My strong organizational skills and critical thinking have consistently enhanced service levels and fostered positive relationships in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Jewelry Sales Associate

Signet Jewelers
Joliet, IL
04.2023 - 03.2025
  • Performed daily inventory management duties such as restocking shelves and counting merchandise.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Participated in staff meetings to discuss strategies for improving customer service levels.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted in scheduling, rescheduling, and canceling appointments for customers

Waitress

Brinker International, Chili's Grill & Bar
Plainfield, IL
01.2023 - 12.2023
  • Assisted other wait staff members in times of heavy customer traffic.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Waitress

Habanero Mexican Fine Cuisine
Plainfield, IL
07.2022 - 12.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Filled faxed, mobile and online orders accurately, efficiently, and on-time.
  • Resolved customer complaints by executing swift solutions and escalated major issues to supervisor for remediation.
  • Received payments, returned accurate change and closed checks in POS system.
  • Handled multiple phone lines to take orders, providing menu recommendations as needed.

Car Wash Attendant

Nascar Carwash
Plainfield, IL
11.2021 - 08.2022
  • Provided information about additional services available at the car wash facility.
  • Maintained a clean, organized, and safe work environment.
  • Maintained accurate records related to sales transactions.
  • Trained new employees on car wash operations and customer service standards.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.

Education

High School Diploma -

Plainfield Central High School
Plainfield, IL
12-2021

Associate of Arts -

Joliet Junior College
Joliet, IL

Skills

  • Appointment scheduling
  • Problem solving
  • Customer engagement
  • FLUENT IN SPANISH
  • Organization and time management
  • Critical thinking

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Illinois Seal of Biliteracy

Timeline

Jewelry Sales Associate

Signet Jewelers
04.2023 - 03.2025

Waitress

Brinker International, Chili's Grill & Bar
01.2023 - 12.2023

Waitress

Habanero Mexican Fine Cuisine
07.2022 - 12.2022

Car Wash Attendant

Nascar Carwash
11.2021 - 08.2022

High School Diploma -

Plainfield Central High School

Associate of Arts -

Joliet Junior College

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