Angela Martinez
Victoria,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges. Seeking opportunities to expand skills while facilitating company growth. Known for having a dynamic work ethic.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Customer Service Representative
Speedy Stop #115
02.2024 - Current
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Delivery Driver
Door Dash
01.2019 - Current
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Medical Assistant
Crossroads Health Center
10.2023 - 12.2023
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Administered injections
- Called and faxed pharmacies to submit prescriptions and refills.
Curbside Shopper
HEB Grocery Store
06.2023 - 09.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Expedited order processing by swiftly locating and gathering requested products from the store shelves.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
Certified Phlebotomy Technician
Citizens Medical Center
04.2022 - 02.2023
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
- Assisted in streamlining workflows by participating in continuous improvement initiatives aimed at enhancing phlebotomy department efficiency.
Sales Associate
Armstrong McCall Beauty Supply
03.2019 - 03.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Store Manager
Sally Beauty Supply
06.2011 - 03.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
No Degree - Basics And Continuing Education
01.2023
High School Diploma -
05.2002
AHCE Scholarship Recipient
3.6 GPA
- Relevant Coursework: Phlebotomy
Skills
- Social Perceptiveness
- Dependable and Responsible
- Excellent communication skills
- Multitasking and Prioritization
- Reliable and Punctual
Certification
- CPR Certified, American Heart Association- Current
- Medical Terminology, VC- 2002; Current
- Phlebotomy Technician, VC- Fall 2022
- Medical Assistant, VC- Fall 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Speedy Stop #115
02.2024 - Current
Medical Assistant - Crossroads Health Center
10.2023 - 12.2023
Curbside Shopper - HEB Grocery Store
06.2023 - 09.2023
Certified Phlebotomy Technician - Citizens Medical Center
04.2022 - 02.2023
Sales Associate - Armstrong McCall Beauty Supply
03.2019 - 03.2021
Delivery Driver - Door Dash
01.2019 - Current
Assistant Store Manager - Sally Beauty Supply
06.2011 - 03.2019
Victoria College - No Degree, Basics And Continuing Education
Memorial High School - High School Diploma,