Jordyn Gonzales
Dallas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Westside Kitchen & Bath
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring accurate inventory management.
- Collaborated with sales team to enhance product knowledge and improve customer interactions.
- Conducted follow-up communications to ensure resolution of service-related concerns effectively.
Restaurant Hostess
Texas De Bazil
06.2024 - 09.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with servers to coordinate guest flow during peak hours.
- Assisted in training new host staff on procedures and customer service standards.
Hostess
Banditos
09.2021 - 11.2021
- Managed reservation system, optimizing table turnover and guest experience.
- Assisted in training new hostesses on procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house area for efficiency.
- Welcomed and seated guests, ensuring a positive first impression.
Cashier/Busser/Server
Zoes Kitchen, Inc.
05.2021 - 09.2021
- I did a lot like clean tables to helping in the kitchen
- Maintained cleanliness and organization of the front counter and dining area to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours, optimizing workflow efficiency.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Psychology
Blinn College
Brenham, TX12th Grade Education -
Highland Park High School
Dallas, TX05-2022
Skills
- Math
- Animal Care
- Restaurant Experience
- Data entry
- Customer service
- Microsoft outlook
- Assertiveness
- Guest relations
- Supply restocking
- Social perceptiveness
Additional Information
I have my own way of transportation. I am available Monday through Friday.
Timeline
Customer Service Representative
Westside Kitchen & Bath
09.2025 - Current
Restaurant Hostess
Texas De Bazil
06.2024 - 09.2025
Hostess
Banditos
09.2021 - 11.2021
Cashier/Busser/Server
Zoes Kitchen, Inc.
05.2021 - 09.2021
No Degree - Psychology
Blinn College
12th Grade Education -
Highland Park High School