ANGELA MARTINEZ SANDOVAL
San Diego,CA
Summary
Highly motivated and hard-working individual with a strong desire to learn and grow. Demonstrated experience in providing exceptional customer service and ensuring customer satisfaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to acquire and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Level 2
Pronto Insurance Agency
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution
- - Maintained compliance with industry regulations and company policies while managing ENOL sensitive client information
- - Maintained strict confidentiality with all personal data as per company guidelines.
Agency Sales Manager
Pronto Insurance Agency
06.2019 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Prepared large cash deposits with zero discrepancies. Solved customer challenges by offering relevant products and services
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Insurance Sales Agent
Pronto Insurance Agency
06.2018 - 06.2019
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
Sales Support Associate
Pronto Insurance Agency
03.2018 - 06.2018
- Increased sales volume and expanded product line
- Initiated new sales and marketing plans for product
- Organized promotional events and interacted with community to increase sales volume.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Enhanced team productivity by streamlining sales support processes and procedures.
Sales Representative
Metro PCS
09.2017 - 03.2018
- Met with existing customers and prospects to discuss business needs and recommendations
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Developed and delivered engaging sales presentations to convey product benefits.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Asked opened ended questions to assess customer needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma - undefined
Chula Vista Senior High School
Chula Vista, CA01.2017
Skills
- Client Relations
- Effective Problem Resolution
- Effective Relationship Management
- Sales Targeting
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Excellent Attention to Detail
- Prioritization and Scheduling
- Effective Communication Skills
- Salesforce Software
- Closing Techniques
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Certification
- Licensed Property and Casualty Insurance Agent - 2026-06-30
Languages
English
Spanish
Native or Bilingual
Timeline
Customer Service Level 2
Pronto Insurance Agency
05.2023 - Current
Agency Sales Manager
Pronto Insurance Agency
06.2019 - 05.2023
Insurance Sales Agent
Pronto Insurance Agency
06.2018 - 06.2019
Sales Support Associate
Pronto Insurance Agency
03.2018 - 06.2018
Sales Representative
Metro PCS
09.2017 - 03.2018
High School Diploma - undefined
Chula Vista Senior High School
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