Tyler James
Palmdale,CA
Summary
Experienced and professional with a strong desire to excel in a customer service role. Demonstrated expertise in delivering exceptional customer experiences and resolving inquiries efficiently. Proven track record of building rapport with diverse clientele, ensuring their satisfaction and loyalty. Seeking an opportunity to leverage skills and contribute to a dynamic team focused on delivering outstanding service and exceeding customer expectations.
Overview
15
15
years of professional experience
Work History
Customer Service Level 2
McKesson Medical-surgical Inc
03.2019 - 06.2024
- High volume call center environment made 90-100 calls daily
- Made outbound and received inbound calls in a fast pace call center environment
- Assisted customers with their medical supply needs
- Assisted customers with troubleshooting and navigating through our company website
- Assisted new customers with transition over to our new website to use for ordering
- Provided detailed information to existing customers regarding frequent changes and updates
- De-escalated and Retained customers to increase revenue and maintain for the company.
Account manager
Lodel Insurance Group
10.2015 - 02.2019
- Fast paced call center environment
- Made 70-100 calls a day
- Received 60-80 calls a day
- Took inbound and made outbound calls
- Helped assist customer with applying for obama care health care insurance
- Utilized excel, worked closely with HealthNet
- Made follow up appointments for clients by using our computerized customer management system
- Answered the phone, updated medical insurance information and forwarded calls to the medical staff
- Followed up in email with client queries
- Took initiative to organize front-desk filing systems
- Searched for best vendors and ordered office supplies.
Claims Representative
USAA Insurance
06.2015 - 05.2017
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Reservation Support Agent
Princess Cruises
09.2013 - 10.2015
- High volume call center environment received 80-150 calls
- Booked and reserved cruise line vacations in an efficient manner
- Utilized polar reservations computer system
- De-escalated irate customers efficiently provided excellent customer service
- Ensured that all guests received exceptional service
- Recognized as Employee of the Month 3 times for excellent service.
Sales Associate
TJ Maxx
05.2012 - 08.2013
- Processed sales and payments
- Maintained accurate records of all transactions, as well as inventory
- Packaged merchandise and assisted customers in loading when needed
- Addressed customer concerns and issued refunds
- Assisted with inventory management activities
- Helped stock shelves.
Assistant Event Coordinator
Jam house Live
01.2012 - 02.2013
- Duties include Coordinate celebrity events, excelled in power point, excelled in Microsoft word also worked with excel
- Answer, screen and transfer inbound phone calls
- Receive and direct visitors and clients
- General clerical duties including photocopying, fax and mailing
- Maintain electronic and hard copy filing system, research functions and uses word processing, spreadsheet and presentation software
- Retrieve documents from filing system
- Handle requests for information and data
- Resolve administrative problems and inquiries
- Prepare written responses to routine enquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
- Prepare agendas for meetings and prepare schedules
- Record, compile, transcribe and distribute minutes of meetings
- Open, sort and distribute incoming correspondence
- Maintain office supply inventories
- Coordinate maintenance of office equipment
- Coordinate and maintain records for staff, telephones, parking and petty cash.
Administrative Assistant
Terri's Clubhouse Child Care
05.2010 - 01.2012
- Help assist teachers with daily activities, supervise play time and learning academics, maintenance, provide great customer service, took inbound calls worked with Microsoft, excel, took outbound calls, file papers, data entry
- Prepare a variety of documents including client proposals, letters and emails in draft and final form utilizing software programs such as Microsoft PowerPoint, Visio, Word and Excel
- Also formatted and worked well with spreadsheets.
Cashier
Six Flags Magic Mountain
05.2009 - 06.2010
- Receive payments by cash, check, credit card, inventory
- Greet customers
- Resolve complaints
- Answer customer questions
- Provide great customer service
- Operate cash register
- Lead team meetings.
Education
Associate -
Charter College
08.2011
High School Diploma -
Desert Sands Charter High School
05.2010
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- SALES
- INVENTORY
- CASH
- MAINTENANCE
- Word Processing
- Administrative Experience
- Visio
- Transcription
- Event Planning
- Office Administration
- Clerical Experience
- Account Management
- Oracle
- Business Analysis
- Cold Calling
- Microsoft SQL Server
- Microsoft SharePoint
- Business Requirements
- JavaScript
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Team Collaboration
- Data Analysis
Additional Information
Key Qualifications. Cash handling, maintenance, Hostess, administrative assistant, Help assist with teaching children, provide excellent customer service, coordinator, lead associate, customer care call center representative. Prepare a variety of documents including client proposals, letters and emails in draft and final form utilizing software programs such as Microsoft PowerPoint, Visio, Word and Excel. Worked with. Research functions and uses word processing, spreadsheet, graphs, presentation software, inventory. Extensive experience in a fast-paced call center and office environment as well as experience in a fast paced retail environment. Consistent in achieving store sales quotas over my entire employment span. Recognized as a top sales-person in my company. 100% on time record. Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Level 2
McKesson Medical-surgical Inc
03.2019 - 06.2024
Account manager
Lodel Insurance Group
10.2015 - 02.2019
Claims Representative
USAA Insurance
06.2015 - 05.2017
Reservation Support Agent
Princess Cruises
09.2013 - 10.2015
Sales Associate
TJ Maxx
05.2012 - 08.2013
Assistant Event Coordinator
Jam house Live
01.2012 - 02.2013
Administrative Assistant
Terri's Clubhouse Child Care
05.2010 - 01.2012
Cashier
Six Flags Magic Mountain
05.2009 - 06.2010
Associate -
Charter College
High School Diploma -
Desert Sands Charter High School