Melissa Roe
North Canton,OH
Summary
Knowledgeable account manager with strong background in managing client relationships. Excel at identifying client needs and delivering tailored solutions that enhance customer satisfaction and retention. Ability to effectively use communication and negotiation skills to close deals and foster long-term partnerships. Personal knowledge of safety work boots, safety apparel, PPE and their application in industrial environments
Overview
14
14
years of professional experience
Work History
Customer Service Specialist Level 2
Polk County Tax Collector
08.2013 - 07.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally, strong problem solving skills.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs, maintained client confidentiality.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Navigate various software programs for record keeping and processing transactions in local, state, and federal systems such as: DMV transactions, Property and tangible collections, Business tax receipts, Hunting and fishing transactions Credit card payments, and Driver license transactions.
Retail Sales Associate
Macys Department Store
09.2009 - 12.2009
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Greeted customers and provided outstanding customer service.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Engaged in friendly conversation with customer to better uncover individual needs.
Safety Specialist, Press Operator,
Goodyear Tire & Rubber
08.2005 - 12.2008
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Canvass and assign overtime hours to employees by seniority. Track hours, and input vacation time. File incident reports, near miss reports, and perform safety audits throughoutntire facility.
- Assisted in obtaining necessary permits for hazardous materials storage and disposal, ensuring regulatory compliance.
- Organized regular meetings with cross-functional teams to discuss ongoing safety initiatives, challenges, and opportunities for improvement.
- Wrote reports outlining safety issues and potential correction options.
- Revised safety programs for all Akron campus employees to include rewriting the entire program to be in compliance with the current OSHA standard/regulations. Some of those programs include: Heat stress, hearing conservation, confined space, PPE.
- Developed and executed safety awareness campaigns, promoting proactive approach to risk identification and mitigation among employees at all levels of organization.
Distribution Coordinator
Defense Logistics Agency, Ddsp
08.2004 - 08.2005
- Ensured compliance with all relevant regulations pertaining to warehousing, transportation, and hazardous materials handling.
- Developed standard operating procedures for various tasks within the facility, improving consistency across all 3 shifts.
- Analyzed data trends to identify opportunities for further optimization within the distribution process.
- Streamlined distribution operations for faster order fulfillment and increased customer satisfaction.
- Managed budgets related to warehousing operations, making strategic decisions regarding resource allocation based on business needs.
- Prioritized and rearranged tasks to meet changing demands.
- Collaborated with team members to meet daily production goals and deadlines.
- Documented inventory movements in WMS using handheld scanners.
Education
High School Diploma -
Hondros College of Real Estate
Columbus, OH01-2025
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Account Management
- Brand representation
- Project management abilities
- PPE safety knowledge
- Product Education
- Client Relations
- Computer Proficiency
Governers Sterling Award Polk County Tax Collector
The Governor's Sterling award is a state award process have recognized excellence for over 50 years, honoring organizations and businesses that have successfully achieved performance excellence within their management and operations.
Timeline
Customer Service Specialist Level 2
Polk County Tax Collector
08.2013 - 07.2018
Retail Sales Associate
Macys Department Store
09.2009 - 12.2009
Safety Specialist, Press Operator,
Goodyear Tire & Rubber
08.2005 - 12.2008
Distribution Coordinator
Defense Logistics Agency, Ddsp
08.2004 - 08.2005
High School Diploma -
Hondros College of Real Estate
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