Angela Massengale

Provided compassionate care for patients, addressing their concerns and ensuring positive experience.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Educated patients on preventative care measures, effectively reducing risk of future health complications.
• Increased patient safety by meticulously following infection control protocols and maintaining sterile environment.
• Collected and documented patient medical information such as blood pressure and weight.
• Taught patients about medications, procedures, and care plan instructions.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Improved patient flow within clinic by effectively managing appointment scheduling and timely rooming of patients.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Measured patient spirometry.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered central telephone system and directed calls accordingly.
• Assisted with onboarding new clients and securing paperwork completion.
• Collected payments, processed transactions and updated relevant records.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Sorted, received, and distributed mail correspondence between departments and personnel.