Angela Mayer
Management
Elko,MN
Summary
Accomplished Women's Health Supervisor at Northfield Hospital and Clinic, adept in fostering an inclusive environment and enhancing team efficiency through ethics and integrity. Skilled in clinical assessment and problem-solving, significantly improved patient management. Proven track record in optimizing operations and promoting professional development, leading to increased job satisfaction and reduced wait times.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Women's Health Supervisor
Northfield Hospital and Clinic
10.2020 - Current
- Fostered an inclusive working environment that prioritized diversity, equity, and inclusion principles amongst all staff members.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Conducted thorough reviews of facility operations to identify areas for improvement and implement changes accordingly.
- Implemented data-driven strategies to optimize staffing levels and resource distribution based on patient needs.
- Streamlined workflow processes for better patient management and reduced wait times.
- Established a culture of continuous improvement through ongoing feedback collection from patients and staff members alike.
911 Dispatch Supervisor
Scott County
06.2015 - 05.2016
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
- Reduced employee turnover by implementing a supportive and growth-oriented work environment.
- Assisted in budget planning and management for the 911 Dispatch Center, contributing to cost-effective operations.
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
911 Emergency Dispatcher
Ramsey County Sheriff's Office
12.2004 - 06.2015
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
Associate of Applied Science - Paramedic
South Central Technical College
North Mankato, MN 05.2001 -
Skills
Clinical assessment
Patient confidentiality
Networking and relationship building
Ethics and integrity
Customer Service
Problem-solving abilities
Multitasking
Timeline
Women's Health Supervisor
Northfield Hospital and Clinic
10.2020 - Current
911 Dispatch Supervisor
Scott County
06.2015 - 05.2016
911 Emergency Dispatcher
Ramsey County Sheriff's Office
12.2004 - 06.2015
Associate of Applied Science - Paramedic
South Central Technical College
05.2001 -
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