ANGELA MBELLA
DeKalb,USA
Summary
Dynamic professional with a proven track record at The Terraces at DeKalb, excelling in lease management and tenant relations. Skilled in financial reporting and collections, I leverage strong problem-solving abilities to enhance operational efficiency and ensure compliance. Committed to delivering exceptional customer service while maintaining meticulous attention to detail. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Agent
The Terraces at DeKalb
DeKalb, IL
01.2025 - Current
- Processed rental applications, verified documentation, and ensured accuracy of applicant records.
- Collected rent, security deposits, late fees, and other charges while maintaining detailed and accurate payment records.
- Performed collections activities including follow-ups on past-due balances via phone, email, and in person.
- Managed lease renewals, prepared renewal offers, explained updated terms, and processed renewal documentation.
- Coordinated renewal timelines, tracked expiring leases, and ensured timely execution to prevent lapses in occupancy.
- Set up and monitored payment plans, tracked balances, and documented collection and renewal activities.
- Explained lease terms, billing statements, renewal charges, and payment obligations clearly to residents.
- Coordinated move-ins and move-outs, conducted unit inspections, and documented discrepancies.
- Resolved billing disputes and account discrepancies by reviewing ledgers and transaction histories.
- Maintained confidential tenant financial information in compliance with company policies and data privacy standards.
- Utilized property management software and Microsoft Excel to track accounts, renewals, aging reports, and documentation.
Management Trainee
Jewel-Osco
Batavia, IL
10.2022 - 10.2023
- Performed administrative duties including data entry, reporting, scheduling, and documentation management.
- Analyzed financial data, prepared reports, and identified discrepancies requiring resolution.
- Managed customer accounts, processed payments, and addressed billing-related concerns.
- Utilized problem-solving skills to resolve issues efficiently while maintaining customer satisfaction.
- Ensured accuracy in inventory, documentation, and financial tracking.
Direct Support Professional
Connections For Care
Fargo, ND
02.2021 - 08.2022
- Documented patient care activities and health status changes accurately to support care teams and medical records.
- Administered medications per physician orders while adhering to safety and compliance protocols.
- Collaborated with healthcare professionals across disciplines to support patient treatment plans.
- Maintained confidentiality of patient information in compliance with HIPAA standards.
- Assisted clients with medical appointments, insurance-related paperwork, and care coordination.
- Supported daily living activities while ensuring a safe, organized, and compliant care environment.
Performance Marketing Manager
SITPCI
, Ivory Coast / U.S.
07.2018 - 12.2018
- Managed budgets, analyzed performance data, and prepared detailed financial reports.
- Reviewed documentation for accuracy, identified discrepancies, and ensured timely corrections.
- Maintained organized records and reports to support business and financial operations.
- Collaborated with stakeholders to resolve issues and improve operational efficiency.
Education
Bachelor of Science - Business Administration (Marketing)
Minnesota State University Moorhead
Moorhead, MN05.2022
High School Diploma -
Pansionnat Des Jeunes Filles D'Anyama
07-2016
Skills
- Medical Billing & Coding
- Customer relationship management
- Financial reporting
- Lease management
- Rental application processing
- Problem solving
- Time management
- Tenant screening
- Lease administration
- Compliance & Regulatory Standards
- Insurance Verification & Eligibility
- Claims Processing & Denials Management
- Patient Accounts & Payment Plans
- Collections & Account Follow-Up
- Revenue Cycle Experience
- Medical Documentation Review & Accuracy
- Data Entry & Reporting
- Customer & Patient Communication
- Electronic Health Records (EHR) basics
- Attention to Detail
- Process Improvement
Certification
- First Aid & CPR Certified
- Digital Marketing Certification
- Google Analytics Certification
- Advanced Google Analytics
- Analytics Academy Certification
- Minic Pro Digital Marketing Simulation
- Advertising Certification
- CRCR (Certified Revenue Cycle Representative) - In Progress
Languages
- French
- English, Bilingual
- French, Native
Additional Highlights
- Strong attention to detail and compliance
- Experience handling sensitive and confidential information
- Healthcare exposure with administrative and documentation focus
- Transferable skills aligned with compliance, billing, and revenue cycle roles
Timeline
Leasing Agent
The Terraces at DeKalb
01.2025 - Current
Management Trainee
Jewel-Osco
10.2022 - 10.2023
Direct Support Professional
Connections For Care
02.2021 - 08.2022
Performance Marketing Manager
SITPCI
07.2018 - 12.2018
Bachelor of Science - Business Administration (Marketing)
Minnesota State University Moorhead
High School Diploma -
Pansionnat Des Jeunes Filles D'Anyama