Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Jackson

Indianapolis,IN

Summary

Competent Medical billing specialist with 20 years + of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.

Overview

16
16
years of professional experience

Work History

Leasing Agent

SH Management
11.2022 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Medical Claims Specialist

Aston Carter
01.2021 - 11.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer concerns and questions on daily basis.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Calculated adjustments, premiums, and refunds.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.

Subrogation Specialist

Anthem
11.2016 - 01.2021
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Conducted full claim investigations and reported updates and legal actions.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Billing Clerk

Pediatric And Adult Medicine
06.2007 - 09.2016
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Generated financial statements and reports detailing accounts receivable status
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Updated patient financial information to guarantee accuracy.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Adhered to established standards to safeguard patients' health information.

Education

Associate of Science -

Milwaukee Area Technical College
Milwaukee, WI
08.2024

Skills

  • Telephone Etiquette
  • Customer Service
  • Medical Terminology
  • Microsoft Office
  • HIPAA Procedures
  • Medical Billing and Coding
  • Health Management Information Systems
  • Eligibility Requirements
  • Electronic Health Records
  • Health Insurance Industry Knowledge
  • Insurance Policy Coverage Knowledge
  • Physician Interaction

Timeline

Leasing Agent

SH Management
11.2022 - Current

Medical Claims Specialist

Aston Carter
01.2021 - 11.2022

Subrogation Specialist

Anthem
11.2016 - 01.2021

Billing Clerk

Pediatric And Adult Medicine
06.2007 - 09.2016

Associate of Science -

Milwaukee Area Technical College

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Denise Jackson