Lupita Gonzalez
Humble,TX
Summary
Well-qualified Leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Villa Serena Communities
07.2019 - 04.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Recruited new residents through website advertising and marketing.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Customer Service Representative
Compu Digital
06.2015 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Education
High School Diploma -
Macarthur High School
Houston, TXSkills
- Business Partnerships
- Property Showing
- Accurate Property Valuation
- Marketing and Advertising
- Tenant Screening
- Telephone Etiquette
- Screening Processes
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
Villa Serena Communities
07.2019 - 04.2022
Customer Service Representative
Compu Digital
06.2015 - 06.2019
High School Diploma -
Macarthur High School
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