Angela Mccathern
Pageland,SC
Summary
Professional with experience in administrative and registration roles, prepared to handle complex tasks with accuracy and efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data entry, customer service, and problem-solving. Reliable and goal-oriented, ensuring smooth processes and optimal outcomes.
Overview
4
4
years of professional experience
Work History
Pre Registration Associate
R1 Rcm
Remote
05.2025 - Current
- Assisted in processing patient registrations and verifying demographic information.
- Supported front desk operations by managing incoming calls and directing inquiries effectively.
- Maintained accurate data entry in electronic health record systems for patient information management.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Gained familiarity with insurance verification procedures to support patient access initiatives.
- Learned organizational policies and procedures related to patient registration and confidentiality compliance.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional support to patients in understanding their insurance benefits, payment expectations, and financial assistance opportunities when necessary.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Patient Referral Coordinator
Virta Health
Remote
10.2024 - 05.2025
- Coordinated patient referrals to ensure timely access to specialized care.
- Communicated effectively with healthcare providers to streamline referral processes.
- Maintained accurate patient records and updated referral tracking systems.
- Monitored referral statuses to minimize delays in patient care delivery.
- Developed relationships with external providers to enhance referral efficiency.
- Implemented process improvements for tracking and managing patient referrals effectively.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Medical Referral Specialist
Tria Federal
10.2023 - 10.2024
- Coordinated patient referrals to specialists, ensuring timely access to care and efficient scheduling.
- Managed communication between patients and healthcare providers to facilitate smooth referral processes.
- Maintained accurate records of referrals using electronic health record systems for compliance and tracking.
- Streamlined referral processes by identifying bottlenecks and implementing efficient workflows.
- Educated patients on referral procedures, enhancing understanding and reducing follow-up inquiries.
- Responded promptly to inquiries regarding referral status, improving overall patient satisfaction and experience.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
- Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
- Communicated effectively with medical professionals at various levels within the organization to provide accurate information regarding patient needs and preferences during specialty consultations.
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Expedited appointment scheduling by maintaining an organized database of preferred specialists and their availability.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Ensured compliance with healthcare regulations by accurately documenting all referral activities and maintaining up-to-date knowledge on industry standards.
- Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and sharing best practices for efficient referral management.
- Assisted in the development of referral guidelines and protocols to ensure consistency across the organization.
Orthopedic Registrar
Patient Source
Remote
03.2021 - 10.2023
- Assisted in patient assessments and treatment planning for orthopedic conditions.
- Coordinated pre-operative evaluations and post-operative follow-ups to ensure patient care continuity.
- Managed electronic medical records, maintaining accuracy and confidentiality of patient information.
- Adapted quickly to evolving clinical environments, demonstrating flexibility in high-pressure situations.
- Streamlined clinic workflows by effectively managing caseloads and prioritizing urgent cases.
- Established strong rapport with patients and families, providing compassionate care and clear explanations of procedures and treatment plans.
- Maintained detailed patient records, facilitating accurate diagnoses and effective communication among healthcare providers.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Education
GED -
South Carolina Department Of Education
Columbia, SC11.2013
Skills
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
- Patient registration
- Patient scheduling
- Medical terminology
Systems
Epic
ICentra
HSRM
HUB
Siebel
ZenDesk
Health Glorilla
Timeline
Pre Registration Associate
R1 Rcm
05.2025 - Current
Patient Referral Coordinator
Virta Health
10.2024 - 05.2025
Medical Referral Specialist
Tria Federal
10.2023 - 10.2024
Orthopedic Registrar
Patient Source
03.2021 - 10.2023
GED -
South Carolina Department Of Education