Angela McClain
Lake Hughes,CA
Summary
Results-oriented Regional Director with 19 years of expertise in the Home Care industry. Experience in Recruiting and marketing. Successful at overseeing all areas of daily operations, building and motivating a team and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
3
3
years of professional experience
Work History
Regional Director
CK Franchising Inc
Irvine , CA
08.2022 - Current
- Developed and implemented regional strategies to increase market share and profitability.
- Monitored financial performance of individual locations and identified areas of improvement or potential risk.
- Established effective communication channels between regional offices, Territory managers, and corporate headquarters.
- Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
- Conducted monthly business review with Territory managers, and General managers setting measurable objectives for each location.
- Coordinated activities with other departments such as Human Resources, Marketing, ensuring alignment between regional operations and company-wide initiatives.
- Implemented policies that ensured compliance with local labor laws while protecting company interests.
Regional Operations Manager
CK Franchising
Irvine
06.2021 - 08.2022
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients and referral sources.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
St . Columbas College
Donegal , Ireland05-1988
Skills
- Client Relationships
- Sales Planning
- Partnership Development
- Staff Oversight
- Employee Recruitment
- Competitor Analysis
- Innovation and Creativity
- Staff Management
- Skilled in Microsoft word, Power Point
- Talent Acquisition
- Brand Awareness
- Operations Management
- Customer Satisfaction
- Relationship Building
Accomplishments
- Top Performer in region in 2018 and in 2020/2021 Fiscal years
- Operations of excellence awarded in 2018
Timeline
Regional Director
CK Franchising Inc
08.2022 - Current
Regional Operations Manager
CK Franchising
06.2021 - 08.2022
High School Diploma -
St . Columbas College