Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charkitha Lloyd
Open To Work

Charkitha Lloyd

Louisville,Jefferson

Work Preference

Desired Job Title

Regional DirectorFoster Care Licensing SpecialistCompliance SpecialistTherapeutic Support SpecialistAssessment Specialist

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Louisville, Jefferson
Open to relocation: Yes

Salary Range

$70000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time offTeam Building / Company Retreats

Summary

Results-driven Regional Director with expertise in team management and compliance oversight. Led crisis intervention and strategic marketing efforts that improved operational efficiency and client relationships. Trained and mentored staff to enhance communication and problem-solving capabilities, driving organizational growth and stakeholder engagement.

Overview

23
23
years of professional experience

Work History

Regional Director

Benchmark Family Services
Louisville, KY
04.2022 - Current
  • Delivering business strategy and developing systems and procedures to improve operational quality and team efficiency.
  • Monitored staff performance through engagement and observation of daily activities to ensure adherence to service standards.
  • Coordinated leadership workshops to educate team members on best practices, enhancing overall team productivity.
  • Reviewed financial reports to identify issues and opportunities for cost savings while ensuring budget compliance.
  • Balanced budget by analyzing financial investments and expenditures.
  • Recruiting, hiring and trained initial personnel, working to establish key internal functions and outline scope of positions for new organizations.
  • Visiting sites periodically to view service levels and adherence to global service standards.
  • Promoting company by giving exciting and dynamic presentations to customers.
  • Directed product flow and informed management of delays and challenges.
  • Monitoring daily cash discrepancies, inventory shrinkage and drive-off.
  • Assessing board packets for completeness, accuracy and compliance with state civil code.

Foster Care Licensing Specialist

Benchmark Family Services
08.2021 - Current
  • Instructed parents on effective techniques and protocols to improve outcomes in the foster community.
  • Planned and managed parent workshops to empower families in supporting children's academic success.
  • Completing home welfare checks to align with state and program guidelines.
  • Collaborated with community program leaders and advocates to enhance resource accessibility for families in need.

Compliance Specialist

Benchmark Family Services
08.2021 - Current
  • Provided guidance and training to enhance business understanding of related laws and regulatory requirements.
  • Reviewing company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
  • Counseled committees and department heads on compliance risks and standards.
  • Assisted in training sessions for management personnel on compliance and regulatory standards.
  • Preparing training programs to improve compliance at all levels.
  • Maintaining current knowledge of products and applicable requirements, processes, procedures, internal policies and regulations.

Therapeutic Support Specialist

Benchmark Family Services
Bowling Green, KY
03.2019 - 08.2021
  • Collaborated with clients to enhance life choices and optimize program benefits.
  • Identified service gaps and sourced resources for individuals, including housing and work placement.
  • Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Developed individualized treatment or service plans tailored to each client's unique needs.
  • Provided crisis intervention and case management services to children, family and legal guardians.
  • Executed discharge planning and monitored placements for clients.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

Assessment Specialist

Rivendell Behavioral Health
02.2018 - 03.2019
  • Facilitated access to community resources and mental health professionals for families and students.
  • Coordinated with social workers to support student development in social and emotional skills.
  • Completed required documentation and reports for compliance and treatment planning.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Oversaw quality assurance program, conducting on-site evaluations, internal audits, and gathering customer feedback.

Behavioral Health Specialist

Life Health Services
01.2016 - 02.2018
  • Guided clients in identifying emotions underlying personal and relational conflicts, fostering greater self-awareness.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Facilitated patient and family planning process, providing clear instructions and addressing questions to support informed decision-making.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Completed weekly progress notes, updated quarterly treatment plans and maintained patient records.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Oversaw quality assurance program through on-site evaluations, internal audits, and customer surveys to ensure compliance and enhance service quality.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Clinical Assistant

Medical Center Psychiatry
01.2003 - 01.2016
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Documented patient medical information, including blood pressure and weight, to support accurate health assessments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Coordinated charts, completed insurance forms, and assisted patients with diverse needs to streamline office operations.
  • Engaged with physicians, nursing staff, and patients using effective communication and active listening to enhance collaboration.

Education

Master of Arts - Psychology

Ashford University
San Diego, CA
08.2018

Bachelor of Science - Psychology

Ashford University
San Diego, CA
05.2011

High School Diploma -

Hickman County
Clinton, Ky
05.1999

First Aid and CPR CertifiedLife CoachAutism specialistFirst Aid and CPR InstructorSafe Home Study CertifiedMedical Complex CertificationTOTS Certification -

Skills

  • Project management
  • Strategic planning
  • Budget development
  • Risk assessments
  • Case Management
  • Human Resources Oversight
  • Employee recruitment
  • Coaching and mentoring
  • Staff management
  • Team management
  • Supervision
  • Project organization
  • Records management
  • Performance monitoring
  • Communications
  • Meetings and presentations
  • Partnership development
  • Client relationships
  • Staff training
  • Child development
  • CPR instructor
  • Problem solving
  • Decision making
  • Conflict resolution
  • Administrative Management
  • Mentoring
  • Project management

Timeline

Regional Director

Benchmark Family Services
04.2022 - Current

Foster Care Licensing Specialist

Benchmark Family Services
08.2021 - Current

Compliance Specialist

Benchmark Family Services
08.2021 - Current

Therapeutic Support Specialist

Benchmark Family Services
03.2019 - 08.2021

Assessment Specialist

Rivendell Behavioral Health
02.2018 - 03.2019

Behavioral Health Specialist

Life Health Services
01.2016 - 02.2018

Clinical Assistant

Medical Center Psychiatry
01.2003 - 01.2016

Master of Arts - Psychology

Ashford University

Bachelor of Science - Psychology

Ashford University

High School Diploma -

Hickman County

First Aid and CPR CertifiedLife CoachAutism specialistFirst Aid and CPR InstructorSafe Home Study CertifiedMedical Complex CertificationTOTS Certification -

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Charkitha Lloyd