Jamal Robinson
Pfafftown,NC
Summary
Executive leader with 20+ years of managerial experience, specializing in operational excellence across high-performing teams. Currently oversees 80 locations as Regional Director, consistently surpassing key performance metrics and implementing cost-saving initiatives. Expertise in building scalable infrastructures and developing leadership pipelines to achieve strategic goals. Recognized for a people-first approach and effective execution in leading large-scale change.
Overview
18
18
years of professional experience
Work History
Regional Director
EyeCare Partners
Winston-Salem, NC
03.2019 - Current
- Led multi-state operations across NJ, VA, NC, and GA for EyeCare Partners, managing over 80 offices and cross-functional teams to ensure operational efficiency.
- Achieved best-in-class metrics in retail revenue exceeding $206M in 2024, outperforming all regions through strategic alignment and execution.
- Held full P&L accountability and strategic planning for a $200M+ operation, driving KPIs across functional areas including exams per doctor day and AR conversion.
- Strengthened field leadership by hiring and coaching office managers and district leaders, enhancing scalability in diverse markets.
- Developed region-wide forecasting strategies, contributing to a $7.5M YoY increase in retail revenue and improving revenue per exam by $10.
- Drove recruitment and retention of optometrists to minimize coverage gaps and ensure continuity of care in high-volume operations.
- Ensured compliance across all markets while fostering a culture of accountability, leading to improved audit readiness and workflow standardization.
General Manager
MyEyeDr.
Winston-Salem, NC
06.2016 - 05.2019
- Streamlined daily operations of high-volume optometry office to ensure efficient patient flow and team performance.
- Delivered exceptional patient service, guiding eyewear selection based on vision needs and style preferences.
- Optimized vision insurance benefits for patients, increasing satisfaction while enhancing revenue through coverage application.
- Trained new team members on service standards and operational protocols for compliant and efficient performance.
- Oversaw lab order fulfillment, ensuring compliance with ANSI standards and minimizing remakes for customer trust.
- Collaborated with optometrists to enhance exam efficiency and maintain communication between clinical and retail teams.
- Drove performance metrics through leadership initiatives, improving capture rates and multiple pair sales adherence.
Optical Manufacturing Manager
WSIFB
Winston-Salem, NC
06.2007 - 01.2016
- Managed operations for 75-person optical manufacturing team, including 30 visually impaired employees.
- Implemented standardized processes that reduced spoilage and waste, contributing to 200% revenue growth over five years.
- Developed cross-training and recruitment strategies, enhancing workforce flexibility and retention.
- Established strong vendor and partner relationships, ensuring seamless supply chain operations across 40 locations.
- Launched internal training program focused on upskilling, improving employee engagement and promoting from within.
- Demonstrated performance management by proactively addressing challenges while maintaining a high-functioning team environment.
Education
BS - Political Science
NC State University
Raleigh, NC01.2005
Skills
- Profit & Loss
- Business Analysis
- Office Management
- Procurement
- Recruiting
- Business Development
- Innovations Inventory Control (JIT)
- Microsoft
- ISO 9001
- Project Management
- Quality Management
- Strategic Planning
- Logistics
- Management
- Supply chain
- Proposal Writing
- Quality Assurance
- Team Management
- Forecasting
- Process Improvement
- Internal Audits
- Budgeting
- SAP
- CCSystems
References
References available upon request.
Timeline
Regional Director
EyeCare Partners
03.2019 - Current
General Manager
MyEyeDr.
06.2016 - 05.2019
Optical Manufacturing Manager
WSIFB
06.2007 - 01.2016
BS - Political Science
NC State University
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