Robert Marquez
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Operations/Regional Manager
Planet Fitness
09.2022 - Current
- Led operations for a region of 10 fitness clubs, driving consistent revenue growth, member acquisition, and profitability across all locations.
- Oversaw a team of 10 General Managers and 150+ staff members, providing strategic leadership, coaching, and development to ensure operational excellence and employee growth.
- Developed and implemented regional strategies to enhance member experience, increase retention, and optimize service delivery, resulting in a 15% improvement in member satisfaction scores.
- Spearheaded community engagement initiatives, marketing campaigns, and local partnerships, contributing to a 20% increase in brand visibility and membership sales year-over-year.
- Achieved 18% growth in ancillary revenue streams, including retail, tanning, and beverage sales, through staff training, incentive programs, and process improvements.
- Maintained full P&L responsibility for regional operations, consistently exceeding revenue and EBITDA targets while controlling labor and operational expenses.
- Standardized operational procedures, compliance measures, and safety protocols to ensure all clubs met or exceeded corporate and regulatory standards.
- Led the successful opening of 4 new clubs, overseeing site selection, buildout, pre-sale activities, hiring, and launch execution.
- Fostered a performance-driven culture focused on accountability, collaboration, and continuous improvement, promoting 30% of internal candidates into leadership roles.
District Manager
Workout Anytime
06.2023 - 06.2024
- Developing and training PT and Membership staff
- Payroll
- Responsible for meeting sales targets
- Responsible for marketing and social media engagement
Personal Training Manager
Element Personal Training
04.2020 - 06.2023
- Directing 10 clubs to reach PT sales targets
- Developing Management
- Provide PT and PT sales training
District Manager
LA Fitness
03.2019 - 04.2020
- Developing and training staff
- Building and managing staff schedules
- Payroll
- In charge of meeting PT and Membership sales targets
Assistant Manager
Fitness Project
01.2018 - 03.2019
- Responsible for staff development and reaching monthly sales goals.
Education
Bachelor's degree - Business Management
Lone Star College System
Skills
- Sales
- Business development
- Call center management
- Budgeting
- Lead generation
- Time management
- Property leasing
- Succession planning
- Hospitality
- Food service
- Customer service
- Anatomy knowledge
- Social media strategy
- Front desk
- Property management
- Teaching
- Mentoring
- Computer literacy
- Data management
- Assistant Manager Experience
- Landscaping
- Microsoft Office
- Team management
- Assistant manager experience
- Inventory Control
- Sales management
- Customer relationship management
- Supervising experience
- Leadership
- Profit & loss
- Retail sales
- Restaurant management
- CRM software
- Program design
- Marketing
- Management
- Mobile applications
- Payroll
- Fitness sales
- Profit & Loss
- Fair Housing regulations
- POS
- Restaurant experience
- Dealership experience
- Microsoft Excel
- Communication skills
- Personal training
- Financial management
- Phone etiquette
- Physiology knowledge
- Training & development
- Organizational skills
- Analysis skills
- Recruiting
- Nutrition
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
Certification
- Certified Personal Trainer
- CPR Certification
- Certified Nutrition Specialist
- AED Certification
- Driver's License
- OSHA 10
- Real Estate License
- Motorcycle License
- Certified Fitness Instructor
- CMCA
- OSHA 30
- CDL A
- Certified Project Manager
- LEED Certification
- Certified Notary Public
Timeline
District Manager
Workout Anytime
06.2023 - 06.2024
Director of Operations/Regional Manager
Planet Fitness
09.2022 - Current
Personal Training Manager
Element Personal Training
04.2020 - 06.2023
District Manager
LA Fitness
03.2019 - 04.2020
Assistant Manager
Fitness Project
01.2018 - 03.2019
Bachelor's degree - Business Management
Lone Star College System
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