Angela McClain
Depew,NY
Summary
Experienced in managing appointment scheduling and coordinating communication between medical staff and patients, ensuring efficient operations within a healthcare setting. Demonstrated proficiency in handling billing inquiries and insurance verification processes, contributing to streamlined administrative functions. Supported management with various administrative tasks while maintaining confidentiality of sensitive patient records. Effectively monitored incoming communications and facilitated timely responses, enhancing overall customer service delivery.
Overview
15
15
years of professional experience
Work History
Executive Assistant
UB Oral and Maxillofacial Surgery
Buffalo, New York
06.2021 - Current
- Managed appointment scheduling for patient consultations and surgeries.
- Organized and maintained confidential patient records and documents.
- Coordinated communication between medical staff and patients effectively.
- Handled billing inquiries and insurance verification processes smoothly.
- Supported the management team with administrative tasks as needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Communicate with doctor offices to effectively schedule patients who need immediate treatment.
- Supported new staff onboarding by providing training on office policies and systems.
- Greeted visitors warmly upon arrival at the office premises.
Accounts Receivable
Catholic Health System
Buffalo, NY
10.2020 - 06.2021
- Prepared detailed analysis on accounts receivable aging report.
- Assisted with accounts receivable and accounts payable functions.
- Attended meetings and trainings related to accounts receivable management.
- Monitored accounts receivable aging to identify overdue payments.
- Monitored accounts receivable aging report for unpaid denied claims.
- Maintained detailed records of all accounts receivable transactions.
- Coordinated communication between employees, medical providers, and insurance carriers.
Patient Financial Services Cashier
Mercy Hospital of Buffalo
Buffalo
10.2010 - 10.2020
- Processed patient transactions efficiently using electronic payment systems.
- Maintained accurate cash register and balanced daily cash receipts.
- Assisted patients with inquiries regarding billing and payment options.
- Managed inventory of cash handling supplies and requested replenishments as needed.
- Adhered to hospital policies for data privacy and security during transactions.
Education
High School Diploma -
South Park High School
Buffalo, NY06-2006
Skills
- Billing inquiries
- Insurance verification
- Email communication
- Customer service
- Office administration
- Data entry
- Team collaboration
- Staff training
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Schedule & calendar planning
- Customer Service-oriented
- Proper phone etiquette
- File organization
- Executive support
- Positive attitude and energetic
Timeline
Executive Assistant
UB Oral and Maxillofacial Surgery
06.2021 - Current
Accounts Receivable
Catholic Health System
10.2020 - 06.2021
Patient Financial Services Cashier
Mercy Hospital of Buffalo
10.2010 - 10.2020
High School Diploma -
South Park High School