Angela McClughen
Goshen,OH
Summary
Professional with deep understanding of accounting principles and financial management. Brings strong focus on team collaboration and delivering measurable results. Highly reliable and adaptable to changing needs, skilled in financial analysis, reconciliations, and regulatory compliance. Known for excellent problem-solving abilities and effective communication skills, ensuring efficient and accurate financial operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Health Information Management Technician
The Christ Hospital Health Network
Cincinnati, OH
05.2017 - Current
- Managed patient health records ensuring compliance with HIPAA regulations.
- Coordinated data entry processes to maintain accuracy and efficiency of electronic health records.
- Conducted audits on medical documentation to enhance quality assurance protocols.
- Developed training materials for new staff on health information systems and procedures.
- Implemented workflow improvements that streamlined record retrieval processes, increasing operational efficiency.
- Led initiatives to optimize data management practices, resulting in improved patient care outcomes.
- Mentored junior staff, fostering professional development and enhancing team performance in information management tasks.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Managed various projects within the department aimed at enhancing workflows, optimizing storage solutions, or updating software applications related to health information management systems.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
- Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Upheld HIPAA regulations and standards for protecting patient information.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
Corporate Account Manager
I B Goodman
Newport, Ky
11.2007 - 05.2008
- Developed and maintained strong client relationships to drive account retention.
- Executed strategic account plans to align with corporate objectives and enhance service delivery.
- Collaborated with cross-functional teams to ensure timely resolution of client issues and inquiries.
- Analyzed market trends and customer feedback to identify opportunities for account growth.
- Led contract negotiations, securing favorable terms while maximizing profitability for the organization.
- Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Streamlined internal processes for improved efficiency, facilitating timely responses to client inquiries and concerns.
- Provided comprehensive reporting on account performance indicators to senior leadership for informed decision-making processes.
- Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
- Collaborated with cross-functional teams to develop and implement account management strategies for optimal results.
Accounting Specialist
Lykins Companies
Milford, Ohio
11.2002 - 11.2007
- Processed accounts payable and receivable transactions efficiently
- Reconciled monthly financial statements to ensure accuracy
- Implemented improvements in invoicing procedures for enhanced efficiency
- Streamlined data entry processes using accounting software solutions
- Input financial data and produced reports using [Software].
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Contacted customers to immediately find resolutions for escalated issues.
- Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
- Maintained compliance with regulatory requirements, conducting thorough research and staying up-to-date on industry standards.
- Conducted regular reviews of fixed asset records, ensuring proper depreciation calculations and accurate recordkeeping.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained integrity of general ledger and chart of accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Provided journal entries and performed accounting on accrual basis.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Diminished outstanding debts by analyzing accounts for issues.
Education
Associate of Arts - Business Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- HIPAA regulations
- Patient privacy protection
- Healthcare compliance
- Clinical documentation improvement
- Health information systems
- Electronic health records management
- Accurate documentation
- Medical terminology
- Self motivation
- Decision-making
- Relationship building
- Account management
- Excellent verbal and written communication
- Attention to detail
- Problem-solving
- Time management
- Teamwork and collaboration
- Financial statements
- General ledger management
- Account reconciliation
- Ledger updating
- GAAP compliance
- Journal entries
- Bookkeeping
- Accounts payable and receivable
Certification
Ohio Notary Public
Timeline
Health Information Management Technician
The Christ Hospital Health Network
05.2017 - Current
Corporate Account Manager
I B Goodman
11.2007 - 05.2008
Accounting Specialist
Lykins Companies
11.2002 - 11.2007
Associate of Arts - Business Management
Cincinnati State Technical And Community College