Angela Mccoy
Memphis
Summary
Detail-oriented and patient-focused professional with extensive experience in customer service, account management, and client relations, now leveraging a strong foundation in healthcare support, insurance coordination, and medical documentation.
Skilled in verifying coverage, coordinating services, and communicating effectively with patients, providers, and insurance companies. Demonstrates knowledge of medical terminology, HIPAA compliance, patient intake processes, and healthcare workflows. Committed to improving patient outcomes through accurate documentation, compassionate service, and efficient care coordination.
Overview
19
19
years of professional experience
Work History
Associate Account Manager
Sutherland Global Solutions
07.2020 - 03.2025
- Managed high-volume inbound/outbound calls while maintaining accuracy in documentation and customer records
- Assessed client needs and provided detailed explanations of services, policies, and coverage options
- Verified account and service eligibility, ensuring proper handling of sensitive personal information in compliance with privacy standards
- Coordinated with internal departments to resolve complex cases, similar to healthcare referral and authorization workflows
- Demonstrated strong communication skills when explaining processes, comparable to educating patients on equipment use and coverage
Life Insurance Agent
Family First Life
03.2017 - 03.2020
- Consulted clients to assess life insurance needs and recommend appropriate policy options.
- Developed and maintained relationships with clients for ongoing support and policy reviews.
- Educated clients on policy details, benefits, and claims processes to enhance understanding.
- Executed follow-up communications to ensure client satisfaction and retention rates improved.
- Reviewed and explained coverage options, mirroring insurance verification and benefit explanation in healthcare settings
- Collected and processed client applications with attention to detail, ensuring accuracy similar to medical documentation standards
- Collaborated with underwriting teams, comparable to working with healthcare providers and insurance carriers
- Conducted needs assessments aligned with long-term care planning and patient support services
- Maintained compliance with regulatory requirements and confidentiality standards
Process Specialist
Amazon
10.2015 - 02.2017
- Monitored workflow efficiency and ensured adherence to quality and safety standards
- Performed detailed inspections and documentation, aligning with healthcare quality assurance practices
- Trained staff on procedures, similar to instructing patients or staff on equipment usage and protocols
- Identified process improvements to enhance service delivery and operational efficiency
President, Board of Directors
Custom Sheeting
02.2006 - 09.2015
- Led teams in high-demand environments, ensuring compliance with safety and operational standards
- Managed customer interactions, including communication with physicians, medical staff, and patients
- Developed training programs and maintained documentation standards
- Resolved issues efficiently while maintaining professionalism and confidentiality
- Oversaw scheduling and workflow coordination, similar to managing patient services and equipment delivery timelines
Education
High School Diploma -
Hopes Work
Skills
- Data-driven decision making
- Brand awareness
- Business growth and retention
- Medical Terminology & Healthcare Communication
- Insurance Verification & Benefits Explanation
- HIPAA Compliance & Patient Confidentiality
- Intake & Documentation
- Claims Processing & Coverage Review
- Electronic Records & Data Entry Accuracy
- Care Coordination & Provider Communication
- Customer Service in Healthcare Environments
- Quality Assurance & Process Improvement
Timeline
Associate Account Manager
Sutherland Global Solutions
07.2020 - 03.2025
Life Insurance Agent
Family First Life
03.2017 - 03.2020
Process Specialist
Amazon
10.2015 - 02.2017
President, Board of Directors
Custom Sheeting
02.2006 - 09.2015
High School Diploma -
Hopes Work