Angela Mcelveen

Executive housekeeper is responsible for supervising the staff ensuring a smooth operation of the housekeeping department. Supported staff by promptly addressing operational issues. Maintained guest rooms to uphold quality standards, enhancing overall guest satisfaction.Ensured guest room upkeep to meet quality expectations.

• Supervised housekeeping staff to ensure high cleanliness standards.
• Conducted inspections of guest rooms and public areas for quality assurance.
• Managed inventory of cleaning supplies and equipment for efficient operations.

• Spearheaded the training and supervision of a team comprising over 15 housekeeping staff members, ensuring strict adherence to Hilton brand cleanliness and safety standards.
• Orchestrated housekeeping schedules for complete coverage during high occupancy periods, minimizing overtime expenditures.
• Conducted regular audits and inspections to ensure compliance with health and safety regulations, including Hilton's Clean Stay protocols, enhancing guest safety.
• Facilitated collaboration with front desk and maintenance departments to expedite guest service requests and ensure timely room readiness, improving guest satisfaction.

• Directed housekeeping operations for 450-room establishment, overseeing inventory management and enhancing interdepartmental collaboration.
• Managed a diverse team of more than 95 direct reports, coordinating room assignments and upholding stringent cleanliness standards.
• Executed effective communication through departmental meetings and strategic action plans, fostering high morale and driving operational excellence.
• Managed diverse team of over 95 direct reports, coordinating room assignments and maintaining high cleanliness standards.

• Managed team, procurement, inventory control, and budget planning for 196-room lifestyle property, ensuring operational efficiency.
• Supervised multilingual team, integrating contract labor and direct hires, fostering development opportunities for supervisors.
• Enhanced Hyatt 12-Point Inspection Scores and delivered monthly performance reports to Executive Committee, informing strategic decisions.

• Assigned tasks, meticulously inspected work output, and enforced stringent adherence to cleanliness standards.
• Scheduled comprehensive deep cleaning projects and synchronized efforts with other departments to optimize operational efficiency.
• Investigated guest service concerns and implemented targeted corrective actions to resolve issues effectively.

• Guided Environmental Services team members through provision of direction, scheduling, and inventory oversight.
• Recommended specific products and equipment to enhance operational service delivery and achieve departmental objectives.