Angela McFarland
Fort Worth
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Administrative Technician
City Of Fort Worth Water Department
FORT WORTH
07.2013 - Current
- Respond to customer issues to provide immediate resolution and improve the retention of their property dispute.
- Organize office supplies inventory and placed orders when necessary.
- Perform data entry tasks accurately and efficiently using Microsoft Office Suite applications.
- Distribute incoming faxes
- Sort incoming mail; distributed within organization accordingly.
- Scan documents into electronic format for storage in shared network drive.
- Maintain filing system according to established procedures.
- Handle incoming calls and directed callers to appropriate department or employee.
- Approach customers and engaged in conversation through use of effective interpersonal and people skills.
- Process payments from customers for invoiced charge.
- Utilize ERP systems for managing purchasing activities efficiently.
- Ensure compliance with company purchasing policies and procedures.
- Balance all payment processed daily.
Administrative Secretary
CITY OF FORT WORTH HOSUING DEPARTMENT
FORT WORTH
07.2001 - 10.2012
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Greeted visitors warmly and provided assistance as needed.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Greeted visitors in a professional manner and provided assistance as needed.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Prepared agendas for meetings and took minutes.
- Facilitated communication between departments by distributing memos or other correspondences.
- Organized and maintained confidential files and records.
- Scheduled appointments, managed calendars, and organized events.
- Directed internal and external calls, emails and faxes to designated departments.
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup.
- Monitored incoming emails and responded accordingly.
- Compiled data from various sources into comprehensive reports for management review.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
Education
High School Diploma -
NORTHSIDE HIGH SHCOOL
Fort Worth, TX05-1986
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Data entry
- Microsoft Office
- ERP systems
- Check and Credit Card processing
- Document scanning
- Customer communication
- Customer service
- Financial reporting
- Meeting facilitation
- Effective communication
- Problem solving
- Interpersonal skills
- Multi-line phone proficiency
- Database management
- Telephone and email etiquette
- Problem-solving abilities
- Record keeping
- Applicant tracking systems
- Meeting note taking
- Administrative procedures
- AR/AP
- Scheduling
- High volume phone inquiries
- Multitasking
- Invoice processing
- Research and analytical skills
- Cash handling
- iNovah
- Prioritization
- Accounting support
ACCIDENT REVIEW BOARD MEMBER
- Conduct an unbiased review of vehicular accidents, property damage, and work related injures.
- Identify the root cause and classify the incidents
- Recommend preventive actions to ensure the harzards discovered during the review process are properly addressed.
Timeline
Administrative Technician
City Of Fort Worth Water Department
07.2013 - Current
Administrative Secretary
CITY OF FORT WORTH HOSUING DEPARTMENT
07.2001 - 10.2012
High School Diploma -
NORTHSIDE HIGH SHCOOL
Some College (No Degree) -
Tarrant County College