ANGELA MCMAHON
Nashville
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
15
15
years of professional experience
Work History
Concierge
NFC Amenity
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Delivery Driver
Uber
12.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
CUSTODIAL SUPERVISOR
GCA/ABM/HES
07.2010 - 03.2022
- Assigned job duties and monitored performance against objectives.
- Prepared and submitted accident and injury reports.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
Education
High School Diploma -
Maplewood Comprehensive High School
Nashville, Tennessee07-1991
Skills
- Personnel Problem Management
- Stock Planning
- Safe Work Practices
- Issue Resolution
- Building Security
- Applicant Screening and Hiring
- Equipment Safety
- Professional Relationships
- Stock Inventory Management
- Daily Progress Reports
- Daily Facility Operations
- Team Guidance and Motivation
- Excellent multitasking
- Proactive attitude
- Guest services
- Word Processing
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge
NFC Amenity
03.2024 - Current
Delivery Driver
Uber
12.2016 - Current
CUSTODIAL SUPERVISOR
GCA/ABM/HES
07.2010 - 03.2022
High School Diploma -
Maplewood Comprehensive High School