Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela McPhail

Grand Ledge,MI

Summary

Reliable employee seeking Customer Service oriented position. Offering excellent communication and good judgment. Available to start immediately.

Overview

16
16
years of professional experience

Work History

Inventory Audit Specialist

KAR Global
Carmel, IN
06.2020 - 04.2022
  • Prepared reports and supporting documentation for audit findings.
  • Performed auditing work in accordance with GAAS (Generally Accepted Auditing Standards) to meet rigorous standards.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Worked with customers to understand needs and provide excellent service

Dealer Service Specialist II

KAR Global
Dimondale, MI
02.2015 - 06.2020
  • Maintained digital records of delivery and receiving information.
  • Kept records of inquiries, complaints and comments.
  • Answered and directed phone calls and liaised with customers in person.
  • Resolved customer issues and escalated complex issues to manager.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Personal Banker

Dart Bank
Grand Ledge, MI
11.2005 - 10.2014
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Education

High School Diploma -

Waverly Senior High School
Lansing, MI
06.1989

Skills

  • Active Listening
  • Customer Relations
  • Client Representation
  • Conflict Negotiation
  • Typing and 10-Key Entry

Timeline

Inventory Audit Specialist

KAR Global
06.2020 - 04.2022

Dealer Service Specialist II

KAR Global
02.2015 - 06.2020

Personal Banker

Dart Bank
11.2005 - 10.2014

High School Diploma -

Waverly Senior High School

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Angela McPhail