Nellie Young

Communicate daily with car dealers, management and internal teammates to reconcile dealer floorplan audit promptly.

Coach dealers on how to improve their audit performance to maintain proper compliance with Kinetic Advantage policies.

Identify and escalate risk concerns regarding dealer performance to the proper persons.

Apply time management and organizational skills to conduct audits in a timely manner.

Provided friendly, knowledgeable and professional customer service.

Contacted clients via phone or email as necessary.

Assigned accounts for recovery.

Examined accounts for acceptance.

Updated Recovery Data Network (RDN) daily.

Clearly and concisely documented accounts.

Trained new hires.

Persistently reached out to debtors regarding past-due accounts to set up payment arrangements.

Maintained compliance with fair debt practices and regulatory guidelines.

Documented all accounts daily.

Maintained a professional attitude at all times.

Continued education regarding collection laws and regulations.

Negotiated with customers to reach payment agreements.

Leveraged payment plan system to reduce customer delinquency.

Analyzed information and made eligibility determinations in conformance with Federal and State Unemployment insurance laws, rules, policies and procedures.

Coordinated with claimants, employers, and agency staff to make intermediate and complex eligibility determinations.

Weighed evidence collected and used sound judgement in deciding if unemployment insurance was warranted.

Communicated with claimants and employers via telephone and email in a professional and customer service focused manner.

Represented the agency in administrative heraings.

Determined eligibility for TANF, Food Stamps, and Medicaid parts A,B, and D.

Interviewed applicants to obtain and verify the information to determine eligibility.

Interpreted and explained information such as eligibility requirements, application details, payment methods and a applicants legal rights.

Provided exceptional customer service.