Sierra McCoy
Collateral Review Specialist
Ewing,NJ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
18
18
years of post-secondary education
Work History
Collateral Review Specialist
Biogensys
1 2024 - Current
- Company Overview: New Jersey Housing and Mortgage Finance Agency
- Collect and sort collateral mail by SF programs
- Review, scan and upload collateral documents to corresponding applicants in MITAS
- Review that notes are correctly endorsed and have proper interest rate percentages before being shipped to U.S Bank
- Create and review transmittals while sorting, scanning, uploading, shipping and filing collateral
- Collect, review, create labels and folders for DPA mortgage and DPA note filing
- Assist collateral review specialist team with other projects
Teacher
Kindercare
05.2022 - 09.2023
- Encouraged students with particular academic interests to pursue them to the fullest extent possible
- Assessed students' progress and met with parents to discuss their children's progress
- Worked closely with peers to develop cross-curricular lessons and activities to help students learn more effectively
- Conduct small group and individual classroom activities with them based on differentiated learning needs to ensure that all students are learning to their full potential
Sales Associate
TJ MAXX
01.2022 - 04.2022
- Customers received merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Customer Service Representative
Contemporary Staffing Solutions (CSS)
10.2021 - 12.2021
- Company Overview: Independence Blue Cross
- Provided a superior customer experience in order to build a loyal customer base
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
- Complete and accurate work and kept customer files up to date
- Independence Blue Cross
Education
Bachelor of Arts - Journalism
Rider University
Lawrenceville, NJ 05.2001 - 05.2019
Skills
Customer service
Administrative work
Documentation review
Communication skills
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Attention to Detail
Professionalism
Timeline
Teacher
Kindercare
05.2022 - 09.2023
Sales Associate
TJ MAXX
01.2022 - 04.2022
Customer Service Representative
Contemporary Staffing Solutions (CSS)
10.2021 - 12.2021
Bachelor of Arts - Journalism
Rider University
05.2001 - 05.2019
Collateral Review Specialist
Biogensys
1 2024 - Current