Gennifer Elsey
Clermont,FL
Summary
Energetic client relations professional offering progressive leadership experience. Provide value, while building strong member relationships that lead to increased revenue. Service professional committed to successfully implementing core customer care standards. Thrives in fast-paced environments, with strong personable and professional skills.
Overview
12
12
years of professional experience
Work History
Collateral Specialist
Neighborhood Credit Union
02.2018 - Current
- Assessed loan applications and loan documents for compliance with funding policies.
- Maintained an organized database of all collateral-related documents, facilitating quick access during audits or examinations.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding collateral status and requirements.
- Established strong relationships with internal and external partners to facilitate smooth processing of collateral-related transactions.
- Verified policy adherence during lien release.
Senior Financial Service Representative
Neighborhood Credit Union
12.2015 - 01.2018
- Handled personal and financial data with confidentiality and integrity.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Assisted branch operations supervisor with back-up oversight of teller operational duties.
Team Financial Services Representative
One Nevada Credit Union
01.2015 - 11.2015
- Exceeded monthly financial and sales goals.
- Built and established relationships with clientele to improve future business opportunities.
- Identified opportunities to cross-sell products, resulting in increased revenue for the credit union.
Senior Ticket Services Representative
Las Vegas Motor Speedway
01.2012 - 01.2015
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and provided backup support for organizational leadership.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NVSkills
- Analytical and Critical Thinking
- Active Listening and Learning
- Adobe
- Microsoft Office
- Data Entry
- Loan Servicing
- Document analysis
- Customer service-focused
Timeline
Collateral Specialist
Neighborhood Credit Union
02.2018 - Current
Senior Financial Service Representative
Neighborhood Credit Union
12.2015 - 01.2018
Team Financial Services Representative
One Nevada Credit Union
01.2015 - 11.2015
Senior Ticket Services Representative
Las Vegas Motor Speedway
01.2012 - 01.2015
Associate of Arts -
College of Southern Nevada
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