Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Melendez

The Bronx

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

10
10
years of professional experience

Work History

Office Assistant

WPH Scarsdale Medical Group
Harrison
11.2024 - Current
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Assisted in the development and implementation of office policies and procedures.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Answered and directed phone calls to appropriate staff members.
  • Provided administrative support to multiple departments as needed.
  • Trained staff members to perform work activities and use computer applications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Troubleshot office equipment, computer hardware and software issues.
  • Maintained confidentiality of sensitive information and documents.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Radiology Scheduler

Care Mount medical group
Mount Kisco
04.2022 - Current
  • Collected, organized and entered patient data into medical systems.
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Team leader and always ready to help other staff member.
  • Very creative on bring new ideas to organization to help work flow.
  • Able to resolve issues for patient on a timely manner.

Radiology Assosciate

White Plains Hospital
White Plains
09.2019 - 10.2022
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Contacted correct department in hospital to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Team leader

Surgical Coordinator

Westchester Medical Group
Rye
05.2015 - 09.2019
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patients in and out and collected payments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Establish and maintain effective working relationships with physicians, staff, and management
  • Multi-task in many department, breast surgery, neurology, cardiology and many others.

Education

BBA - Business Administration And Management

Strayer University
Underwood, IA
01-2029

High School Diploma -

Monroe College
Bronx, NY
06.2008

Skills

  • Financial documentation
  • EMR
  • Centricity
  • EPIC
  • MEDITECH EHR software
  • Electronic Medical Record Software
  • Image collection
  • Reminder calls
  • Calming Strategies
  • Clerical support
  • Collections processing
  • Account updates
  • Office meetings
  • Privacy and confidentiality
  • Customer Satisfaction
  • OSHA regulations
  • Data entry
  • Problem solving
  • Client interaction
  • Customer service
  • Team building
  • Document typing and formatting
  • Multitasking and prioritization
  • Manage calendars
  • Call handling
  • Office administration
  • Administrative support
  • Written communication
  • Creative thinking
  • Billing procedures
  • Insurance eligibility verifications
  • Problem-solving abilities
  • Accounts payable and receivable
  • Documentation and reporting
  • Patient charting
  • Multitasking capacity
  • Cash handling
  • Update records
  • Scheduling
  • Fax machine operation
  • Telephone etiquette
  • Conflict resolution
  • Teamwork and collaboration
  • Scheduling appointments
  • Flexible and adaptable
  • Resourceful

Languages

  • English, Native or Bilingual
  • Spanish, Native or Bilingual

Timeline

Office Assistant

WPH Scarsdale Medical Group
11.2024 - Current

Radiology Scheduler

Care Mount medical group
04.2022 - Current

Radiology Assosciate

White Plains Hospital
09.2019 - 10.2022

Surgical Coordinator

Westchester Medical Group
05.2015 - 09.2019

BBA - Business Administration And Management

Strayer University

High School Diploma -

Monroe College

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Angela Melendez