Zoraida Gonzalez
Yonkers,NY
Summary
Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Medical Assistant
Scarsdale Medical Group
- Demonstrated proficiency in taking medical histories, vital signs, venipuncture and electrocardiograms
- Helped physicians examine and treat patients by assisting with instruments and injections
- Performed lab tests and communicated results
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Escorted patients to examination rooms and prepared them for physician exams.
Medical Receptionist
Westchester Medical Center
- Responsible for patient registration and verify insurance
- Scheduled patient appointments
- Explained office policies and procedures
- Received and delivered messages to doctors and staff
- Maintained patient privacy and confidential patient information
- Exhibited superior knowledge of
- Insurance coverage, premiums, billing, coding and established ICD codes.
Cashier
ShopRite
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Insurance Verification Representative
Barnabas Health Medical Group
02.2022 - 06.2023
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Patient Access Representative
Westchester Medical Center
12.2012 - 01.2022
- Superior analytical skills with expert attention to detail
- Professional mannerism and sensitized patient care
- Current knowledge of medical procedures and protocols, Responsible for all registration and financially related data collection when patient arrives at practice site
- Obtains patient signature when necessary
- Updates insurance information when appropriate
- Verifies enrollment and co-payment of HMO members
- Obtains consent for Medical Treatment and Release of Medical Record Information
- Answers phones, schedule, cancel and confirm patient appointments
- Adheres to organization policies and procedures
- Works collaboratively with all members of the Senior
- Management and Management Teams to function as a cohesive and professional unit.
Medical Assistant
Allergy Associates LLP
11.1997 - 03.2001
- Assisted Physician with office procedures including answer phones, scanning and filing
- Organized, updated and maintained patient charts
- Obtained authorization for Radiologic tests such as
- MRI and CT Scans
- Sterilized and organized medical instruments using the autoclave to ensure that all instruments are clean and sterile.
Education
Certificate - Medical Assisting
Westchester School For Dental Assistants LLC
Elmsford, NY06.2010
Associate of Science - Medical Office System Management
The College of Westchester
White Plains, NY01.2007
High School Diploma -
Lincoln High School
06.1998
Skills
- EXPERIENCE
- 12/2012 to Current
- Customer Service
- Insurance Plan Verification
- Radiology Knowledge
- Medicaid Knowledge
- Data Verification
- Communication and Interpersonal Skills
- Understanding of Medical Terms
- Referral Coordination
- Coverage and Authorizations
- Patient Communication
- Insurance Terminology
- Insurance Coverage Verification
- Coordination and Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Cashier
ShopRite
02.2024 - Current
Insurance Verification Representative
Barnabas Health Medical Group
02.2022 - 06.2023
Patient Access Representative
Westchester Medical Center
12.2012 - 01.2022
Medical Assistant
Allergy Associates LLP
11.1997 - 03.2001
Medical Assistant
Scarsdale Medical Group
Medical Receptionist
Westchester Medical Center
Certificate - Medical Assisting
Westchester School For Dental Assistants LLC
Associate of Science - Medical Office System Management
The College of Westchester
High School Diploma -
Lincoln High School
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