Angela M. Griffin
Spirit Lake,USA
Summary
Proficient in cultivating client relationships and delivering tailored support, ensuring high-quality service across diverse industries, including debt resolution, insurance, utilities, real estate, and healthcare.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Debt Consolidation Specialist
Beyond Finance
10.2025 - Current
- Receive inbound and make outbound calls to warm leads seeking help with unsecured debt.
- Ask in‑depth questions to understand how debt accumulated, client goals, and financial challenges.
- Provide tailored solutions and clear program explanations to help clients make informed decisions.
- Build rapport and trust through empathetic listening and consultative conversations.
Sales / Client Support / Account Representative
Symmetry Financial Group
01.2022 - 10.2025
- Nurtured client relationships through consistent communication and proactive needs assessment.
- Educated customers on whole life, term life, final expense, and accidental death policies.
- Guided clients through policy evaluations, revisions, and strategic planning
- Handled client inquiries and resolved issues with professionalism and diligence.
- Analyzed sales activity and produced insights to enhance leadership and performance objectives.
- Protected 150+ clients while generating over $150K in annual premium volume.
Customer Service / Sales Associate
Avista Utilities
08.2019 - 08.2023
- Supported customers with installations, meter upgrades, removals, and billing inquiries.
- Built rapport through solution-focused conversations and effective follow-up.
- Used CC&B, Salesforce, and reporting tools to log interactions and track progress.
- Provided recommendations based on customer needs to improve satisfaction and efficiency.
Real Estate Agent
Professional Realty
03.2019 - 01.2020
- Consulted with clients, conducted home tours, and guided them through contracts.
- Delivered market analysis, home valuations, and strategic recommendations.
- Coordinated marketing efforts, open houses, and advertising campaigns to drive interest.
Certified Medical Assistant
Active Family Healthcare
11.2017 - 03.2019
- Roomed patients, recorded histories, and documented vitals.
- Performed injections, phlebotomy, and assisted providers with medical procedures.
- Maintained medical records, documentation accuracy, and clinical inventory.
Certified Medical Assistant
Kootenai Health
05.2014 - 09.2017
- Roomed patients, recorded histories, and documented vitals.
- Performed injections, phlebotomy, and assisted providers with medical procedures.
- Maintained medical records, documentation accuracy, and clinical inventory.
Education
General Studies - undefined
North Idaho College
01.2013
Medical Assistant Certification - undefined
Alpine College
Spokane, WA01.2011
High School Diploma - undefined
Timberlake Senior High School
01.2003
Skills
- Client relations management
- Sales consultation
- Debt resolution strategies
- CRM systems (Salesforce, CC&B)
- Reporting and analytics Excel and MS Office
- Effective verbal communication
- Results-oriented
- Microsoft Word
- Problem resolution
- Networking
- Calm under pressure
- Problem-solving
- Customer service
Certification
- Life Insurance License, 2022-01-01, Present
- Certified Personal Trainer, 2023-05-01, Present
- Real Estate License, 2017-10-01, Present
Timeline
Certified Debt Consolidation Specialist
Beyond Finance
10.2025 - Current
Sales / Client Support / Account Representative
Symmetry Financial Group
01.2022 - 10.2025
Customer Service / Sales Associate
Avista Utilities
08.2019 - 08.2023
Real Estate Agent
Professional Realty
03.2019 - 01.2020
Certified Medical Assistant
Active Family Healthcare
11.2017 - 03.2019
Certified Medical Assistant
Kootenai Health
05.2014 - 09.2017
General Studies - undefined
North Idaho College
Medical Assistant Certification - undefined
Alpine College
High School Diploma - undefined
Timberlake Senior High School