Analytical, organized, and self-motivated individual seeking to utilize my skills in public speaking, business management, and leadership to add value to a company and grow, both professionally and personally.
Overview
13
13
years of professional experience
Work History
Certified Debt Consolidation Specialist
Beyond Finance
Remote
02.2026 - 07.2026
Consulted clients on consolidation strategies to achieve financial goals and identify the root cause of financial issues.
Reviewed credit information and set up a budget to find them an option to eliminate debt.
Followed up with clients with next day calls, month follow-ups and 6 month follow-ups.
Operations Manager
Advanced Callcenter Technologies
Harlingen Texas
09.2023 - 07.2025
Supported launch of USAA Fraud Department, contributing to the establishment of operational protocols.
Conducted interviews, managed the hiring process, developed training programs, and oversaw production.
Reviewed agents’ stats daily, coaching to ensure adherence to client requirements across call time, schedule, soft skills, and procedures.
Insurance Advisor
Woodmen Life
Weslaco Texas
12.2020 - 08.2023
Achieved life and health certification through comprehensive training and examination. Met with individuals and small business owners to discuss financial planning, including life insurance.
Established relationships within the community to promote the Woodmen Life brand and mission.
Organized and led group presentations in school districts, city chamber organizations, and non-profit establishments, effectively educating audiences on financial planning options.
Restaurant Manager
Whataburger
Mercedes Texas
05.2013 - 09.2019
Managed all aspects of the restaurant during assigned shifts, including maintaining compliance with procedures, and enhancing the quality of the customer experience as well as adhering to food safety standards.
Performed on-shift duties such as maintaining the budget, processing end-of-day reports, and handling and maintaining on-hand cash.
Managed staff training programs, improving team performance and operational efficiency.