Angela Montano
Chicago,IL
Summary
Senior Experience Strategy leader shaping omnichannel engagement models, content ecosystems, and customer journeys for global healthcare brands. Brings a rare mix of strategic rigor and creative fluency, translating insight into experience frameworks that drive performance and long-term growth. Valued as a collaborative leader, mentor, and trusted partner who elevates experience strategy across teams and organizations.
Overview
5
5
years of professional experience
Work History
Associate Director, Experience Strategy
EVERSANA Intouch
04.2024 - Current
- Developed and implemented omnichannel engagement strategies that aligned with client objectives, focusing on measurable KPIs
- Spearhead experience and content strategy for diverse brand teams across a wide range of treatment landscapes
- Deliver comprehensive analysis and actionable insights that drive digital strategy and elevate brand performance
- Innovate content solutions and refine brand strategy to effectively support digital initiatives and channels, including modular content
- Mentor and provide oversight to team members, fostering professional development
Senior Content Strategist
EVERSANA Intouch
11.2022 - 04.2024
- Serve as subject matter expert on multiple global pharmaceutical brands, collaborating closely with strategic teams and clients
- Develop innovative solutions to support unique strategic obstacles related to global pharmaceutical marketing
- Consult on global digital strategies and strategic deliverables using competitive research, audience segment analysis, industry expertise and more
- Develop robust strategic audits resulting in optimizations that improved engagement and generated new business
Content Strategist
EVERSANA Intouch
11.2021 - 11.2022
- Led day-to-day strategy efforts across assigned accounts, serving as primary point of contact for internal teams and partner agencies
- Collaborated cross-functionally with creative, UX, medical, and analytics teams to align content strategy with brand objectives and audience needs
Associate Content Strategist
EVERSANA Intouch
08.2020 - 11.2021
- Supported development of content and experience strategy deliverables including audits, content matrices, messaging frameworks, and user journey maps for HCP and patient audiences
Education
Bachelor of Journalism - Strategic Communication Emphasis
Missouri School of Journalism
Skills
- Global Healthcare Marketing
- Messaging & Narrative Strategy
- Omnichannel Content Strategy
- Customer Experience & Journey Design
- Performance Optimization
- Client & Stakeholder Partnership
Timeline
Associate Director, Experience Strategy
EVERSANA Intouch
04.2024 - Current
Senior Content Strategist
EVERSANA Intouch
11.2022 - 04.2024
Content Strategist
EVERSANA Intouch
11.2021 - 11.2022
Associate Content Strategist
EVERSANA Intouch
08.2020 - 11.2021
Bachelor of Journalism - Strategic Communication Emphasis
Missouri School of Journalism