ANGELA MOORE
Woodway,Texas
Summary
Case management as a Child Protective Services Investigator, as well as Child Protective Investigations Supervisor. Corporate training and development with an emphasis on healthcare reform education. 12 Years of experience in the nuclear decommissioning field, and 15 years of experience in customer service field. Grounded Child Protective Investigator and supervisor adept at identifying dangers and risks with potential for lasting trauma and injury. Adaptable professional working closely with law enforcement and other partners to promote positive outcomes. Supports youth exiting risky environments and finds appropriate resources. Manages a team to success.
Overview
18
18
years of professional experience
Work History
CPS Investigator and Supervisor
Texas Department of Family and Protective Services
Numerous Counties Within Texas
03.2014 - Current
- Currently working as an investigations supervisor where I oversee a team of 5-6 employees.
- Collaborating with families to ensure child safety.
- Testifying in both civil and criminal court cases and overseeing cases directly involved with the legal system.
- Completing timely reports and timely documentation of case facts
- Creating an environment of teamwork and work ethic among the team.
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Improved interagency communication by collaborating closely with law enforcement, school personnel, healthcare providers, and community organizations.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Evaluated each situation objectively based on available evidence and used critical thinking skills to determine appropriate actions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Corporate Trainer
Cognosante
Waco, Texas
08.2013 - 01.2014
- Worked as a corporate trainer for the Affordable Care Act call center
- Delivered training materials and ensured adherence to all applicable laws and regulations regarding privacy of healthcare reform and information
- Provided oversight of up to 40 working professionals at any given time.
Lead Server
BJ’s Brewhouse
Waco, Texas
05.2012 - 11.2013
- Worked as a training server in the opening of the highest volume restaurant in Waco.
- Provided excellent customer service and trained numerous new servers on the BJ’s style of customer satisfaction.
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined table management, resulting in shorter wait times for guests and improved table turnover rate.
- Trained new team members on restaurant protocol, contributing to a more efficient and cohesive staff.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Assisted management with scheduling, inventory control, and other administrative tasks as needed.
- Handled cash transactions accurately and responsibly when required.
- Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Americorps Member
Waco Habitat For Humanity
Waco, Texas
09.2012 - 06.2013
- Served a full-term as an Americorps member.
- Provided construction and oversight services, in and around the Waco area.
- Provided guidance and instruction to disabled individuals to assist with the application process in an effort to provide affordable means for safe living.
- Gained a full knowledge and understanding of the poverty statistics and lifestyle of those living in poverty.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
Student
Stay at Home Mother and Student
Waco, Texas
09.2009 - 09.2012
- Spent three years as a student and mother focusing on my studies.
Sr Radiological Control Technician
Eberline Services Hanford INC.
Richland Washington
05.2006 - 09.2009
- Worked at the Hanford Nuclear Site to aide in the decommissioning of dated reactor buildings
- Provided construction and demolition oversight, ensured the nuclear safety for the public and employees, as well as being assigned as a respirator training professional for two years
- Aided nuclear chemical operators in the disposal of nuclear waste and provided oversight of NCO’s on a daily basis.
- Enhanced radiological safety by implementing effective controls and monitoring procedures.
- Reduced exposure risks by conducting thorough radiation surveys and maintaining accurate documentation.
- Improved team efficiency with comprehensive training programs for Radiological Control Technicians.
- Ensured compliance by staying up-to-date on regulations and applying them consistently in the workplace.
- Developed standard operating procedures, leading to more consistent and reliable radiological control practices.
- Managed radiological waste disposal, minimizing environmental impact and adhering to regulatory requirements.
- Collaborated with engineers to design shielding solutions, reducing worker exposure during high-radiation activities.
- Optimized emergency response plans, ensuring rapid containment and mitigation of potential radiological incidents.
- Maintained a safe work environment by enforcing strict adherence to radiological safety guidelines among employees.
- Actively participated in decommissioning projects, ensuring proper dismantling and disposal of radioactive materials.
Education
BA in Human Services Management -
University of Phoenix
Online, Arizona07.2013
AAS in Psychology -
University of Phoenix
Online, Arizona05.2011
Skills
- Motivational Interviewing
- Community Networking
- Courtroom Testimony
- Family Assessment
- Organizational Skills
- Stress Management
- Empathy and Compassion
- Trauma-Informed Care
- Critical Thinking
- Case Management
- Crisis Intervention
Timeline
CPS Investigator and Supervisor
Texas Department of Family and Protective Services
03.2014 - Current
Corporate Trainer
Cognosante
08.2013 - 01.2014
Americorps Member
Waco Habitat For Humanity
09.2012 - 06.2013
Lead Server
BJ’s Brewhouse
05.2012 - 11.2013
Student
Stay at Home Mother and Student
09.2009 - 09.2012
Sr Radiological Control Technician
Eberline Services Hanford INC.
05.2006 - 09.2009
BA in Human Services Management -
University of Phoenix
AAS in Psychology -
University of Phoenix