Angela Moore
Sparks,NV
Summary
Dynamic and strategic operations executive with over a decade of experience in driving organizational transformation, operational excellence, and enterprise performance on domestic and international fronts. Proven expertise in aligning business strategy with execution to enhance profitability, streamline operations, elevate customer experience, and cultivate high-performing teams. Recognized for fostering a culture of continuous improvement, financial stewardship, and cross-functional collaboration while nurturing environments that prioritize accountability, innovation, and sustainable growth. Results-driven Chief Executive Officer with a forward-thinking mindset dedicated to propelling company success and achieving competitive growth through effective team development and management of profitable operations.
Overview
1
1
Language
20
20
years of professional experience
Work History
Chief Executive Officer
CHARLES A. STARR CO.
01.2019 - Current
- Directed executive leadership for international organization serving customers across 15+ countries.
- Complete operational financial and strategic oversight.
- Management of operations, finance, procurement, customer success, and business development.
- Generated 15% revenue growth.
- Lowered operational costs by 18%
- Refined workforce planning and scheduling, increasing employee utilization by over 23 percentage points while ensuring 98% client fulfillment and advancing operational efficiency.
- Pinpointed cost-saving opportunities by leveraging vendor negotiations, optimizing operations, and enforcing disciplined expense oversight.
- Streamlined workflows that reduced cycle times and improved organizational responsiveness.
- Recruited, coached, and developed employees while fostering a culture of accountability, collaboration, and continuous improvement.
- Guided the organization through evolving business conditions by balancing strategic priorities with day-to-day operational execution.
Vice President
CHARLES A. STARR CO.
01.2013 - 01.2019
- Optimized procurement and vendor management workflows to boost efficiency and elevate supplier performance.
- Advanced operational initiatives optimizing service delivery and organizational effectiveness.
- Coordinated with executive leadership on comprehensive strategies for planning, budgeting, and business development.
- Fostered employee development and reinforced cross-functional collaboration to promote sustainable growth.
- Managed cross-functional teams to formulate and carry out strategic initiatives enhancing operational efficiency.
- Partnered with stakeholders to harmonize business goals with operational strengths, elevating overall productivity.
- Evaluated market trends to enhance strategic planning and competitive positioning for product offerings.
- Forged alliances with key industry players to extend market reach and elevate service delivery capabilities.
Special Claims Adjuster
FARMERS INSURANCE COMPANY
01.2007 - 01.2013
- Led comprehensive evaluation of high-value property claims involving critical decision analysis and coordinated stakeholder efforts
- Mediated settlements while preserving regulatory compliance and promoting customer satisfaction.
- Coordinated efforts among contractors, legal teams, and policyholders to effectively address complex cases.
- Analyzed claims by gathering evidence and conducting interviews with relevant parties to determine facts.
- Analyzed and handled claims to facilitate swift resolution and conformity with company guidelines.
- Handled multifaceted claims with numerous parties, guaranteeing detailed documentation and consistent communication.
- Revamped workflows through implemented process improvements, leading to substantial reductions in claim processing time.
- Trained new adjusters on optimal claims handling practices, reinforcing commitment to accuracy and diligence.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.
Education
Master of Business Administration -
Western Governors University
Salt Lake City, UT10.2018
Bachelor of Arts - Criminal Justice (Pre-Law)
University of Nevada, Reno
Reno, NV05.2007
Skills
- Microsoft 365
- ERP Business Systems
- CRM Platforms
- Business Analytics
- Procurement Systems
- Vendor Management Systems
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Operations management
- Project management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved manufacturing defects which led to improved quality.
- Collaborated with team of 15 in the development of lighted cup holders for aircraft and yachts.
- Achieved 98% customer satisfaction by implementing new CRM system to improve order accuracy and efficiency.
Languages
Spanish
Timeline
Chief Executive Officer
CHARLES A. STARR CO.
01.2019 - Current
Vice President
CHARLES A. STARR CO.
01.2013 - 01.2019
Special Claims Adjuster
FARMERS INSURANCE COMPANY
01.2007 - 01.2013
Master of Business Administration -
Western Governors University
Bachelor of Arts - Criminal Justice (Pre-Law)
University of Nevada, Reno
SELECTED CAREER ACHIEVEMENTS
- Seven Consecutive Years of Profitability
- 15% Revenue Growth
- 18% Cost Reduction
- 23% Productivity Improvement
- 98% Customer Satisfaction
- Operations Across 15+ Countries
CORE LEADERSHIP COMPETENCIES
- Operational Excellence
- Transformation Leadership
- Strategic Planning
- Continuous Improvement
- Talent Development
- Financial Stewardship
- Cross-Functional Leadership
- Performance Management
- Customer Experience
- Employee Engagement
MILITARY SERVICE
United States Army
CAREER IMPACT
- Built and led high-performing organizations through strategic planning, operational discipline, and continuous improvement.
- Strengthened customer relationships across domestic and international markets while delivering consistent financial performance.
- Developed collaborative cultures that improved accountability, workforce capability, and organizational effectiveness.
- Successfully aligned people, processes, and strategy to achieve sustainable growth.