Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANGELA MORALES

Stamford,CT

Summary

Adaptable professional with 6 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage abilities to successfully fill the role at your company. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Overview

8
8
years of professional experience

Work History

Manager

McDonald's
04.2017 - 03.2022
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Conducted interviews, reference checks, background screenings, and other assessments to evaluate potential hires.

Supervisor of Operations

Sacred Heart University
08.2022 - 12.2024
  • Conducted regular meetings with team members to discuss progress, address concerns, and set goals.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Resolved conflicts between customers and departments.
  • Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
  • Mentored and trained new hires & junior staff on best practices within the department, fostering a positive work environment.
  • Increased consumer engagement by answering high volume calls, emails and fax communication.

Delivery Driver

Amazon
12.2024 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.

Education

High School Diploma -

Bridgeport Military Academy
01.2021

Skills

  • Customer service
  • Team leadership
  • Quality assurance
  • Recruitment and hiring
  • Coaching and mentoring
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Google Sheets
  • Google Docs
  • Package scanning
  • Delivery logging

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

Amazon
12.2024 - Current

Supervisor of Operations

Sacred Heart University
08.2022 - 12.2024

Manager

McDonald's
04.2017 - 03.2022

High School Diploma -

Bridgeport Military Academy

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ANGELA MORALES