Angela Morales Dominguez
Midland,TX
Summary
Experienced in supervising deli operations with skills in managing shifts, ensuring high food quality, and delivering excellent customer service. Demonstrated ability to train team members, enforce safety standards, and maintain inventory control. Made significant contributions to improving operational efficiency and reducing waste at previous workplaces. Strong interpersonal communication skills, leadership qualities, and problem-solving abilities make for effective management of deli environments.
Overview
13
13
years of post-secondary education
9
9
years of professional experience
Work History
Deli Shift Leader
Pilot Travel Centers
Monahans, Texas
02.2019 - Current
- Supervised deli operations and ensured compliance with food safety regulations.
- Oversaw daily deli team operations, ensuring timely completion of all tasks.
- Trained new team members on food preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure consistent stock availability.
- Ordered supplies from vendors while staying within budget guidelines.
- Implemented efficient workflow processes to enhance deli service efficiency.
- Assisted in maintaining cleanliness and organization of the deli area daily.
- Conducted quality checks on food items to guarantee freshness and safety.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Provided customer service by taking orders, answering questions, resolving complaints, and making suggestions regarding menu items.
- Resolved conflicts between customers or between customers and staff members in a professional manner.
- Participated in weekly meetings with management team to discuss operational issues.
- Maintained records of sales transactions and inventory levels using point-of-sale system software.
- Conducted regular inspections of equipment to ensure it was in working order at all times.
- Created weekly employee schedules based on projected business volume.
- Performed cashiering duties including ringing up purchases, processing credit cards payments, issuing refunds and credits and providing change when necessary.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Order Processing Specialist
XPO Logistics
Aberdeen, Maryland
07.2017 - 02.2019
- Resolved customer inquiries related to order processing in a timely manner.
- Managed order tracking and status updates for customer inquiries.
- Monitored inventory levels to ensure sufficient stock for orders.
- Provided support to other departments during peak order periods.
- Ensured compliance with company policies and regulations related to ordering processes.
- Pulled correct product from inventory to pack into appropriate box for customers.
Education
Certificate - Industrial Security
Municipalidad Provincia De Talara
06.2014 - 07.2026
Juan Pablo
Some College (No Degree) - Process Quality Engineering
Universidad Nacional De Trujillo
10.2008 - 10.2009
Skills
- Customer service
- Food safety compliance
- Team leadership
- Inventory management
- Order processing
- Quality assurance
- Waste reduction
- Food preparation
- Supply ordering
- Food safety
- Safe food handling practices
Timeline
Deli Shift Leader
Pilot Travel Centers
02.2019 - Current
Order Processing Specialist
XPO Logistics
07.2017 - 02.2019
Certificate - Industrial Security
Municipalidad Provincia De Talara
06.2014 - 07.2026
Some College (No Degree) - Process Quality Engineering
Universidad Nacional De Trujillo
10.2008 - 10.2009
Juan Pablo