Overview
Work History
Education
Skills
Timeline
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Angela Mulholland

Rochester,MN

Overview

9
9
years of professional experience

Work History

Banquet Manager

Vfw post 1215
Rochester, Minnesota
04.2021 - Current
  • Assisted in developing marketing plans for special events or promotions related to banquets.
  • Organized, scheduled and supervised staff for banquets.
  • Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
  • Performed site visits prior to an event in order to assess any potential issues that may arise during the event.
  • Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
  • Implemented procedures for ordering supplies, equipment, and food items as needed for events.
  • Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
  • Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
  • Planned menus in consultation with chefs and caterers to meet the needs of clients.
  • Resolved complaints from guests regarding services or facilities provided at banquets.

Customer Service Manager

Sally's Beauty Supply
Rochester, Minnesota
05.2015 - 01.2019
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.

Education

Associate of Applied Business - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
04-2025

Skills

  • Profit assessment
  • Food sanitation regulations
  • Quality Assurance
  • Food item purchasing
  • Corporate event coordination
  • Staff Management

Timeline

Banquet Manager

Vfw post 1215
04.2021 - Current

Customer Service Manager

Sally's Beauty Supply
05.2015 - 01.2019

Associate of Applied Business - Culinary Arts

Auguste Escoffier School of Culinary Arts

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Angela Mulholland