Angela Mulholland
Rochester,MN
Overview
9
9
years of professional experience
Work History
Banquet Manager
Vfw post 1215
Rochester, Minnesota
04.2021 - Current
- Assisted in developing marketing plans for special events or promotions related to banquets.
- Organized, scheduled and supervised staff for banquets.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Performed site visits prior to an event in order to assess any potential issues that may arise during the event.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Resolved complaints from guests regarding services or facilities provided at banquets.
Customer Service Manager
Sally's Beauty Supply
Rochester, Minnesota
05.2015 - 01.2019
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Associate of Applied Business - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO04-2025
Skills
- Profit assessment
- Food sanitation regulations
- Quality Assurance
- Food item purchasing
- Corporate event coordination
- Staff Management
Timeline
Banquet Manager
Vfw post 1215
04.2021 - Current
Customer Service Manager
Sally's Beauty Supply
05.2015 - 01.2019
Associate of Applied Business - Culinary Arts
Auguste Escoffier School of Culinary Arts