Angela Nagel-Crisman
New Berlin,WI
Summary
Seeking a full-time position with a company that prioritizes employee well-being and values exceptional customer service. Eager to contribute skills and dedication to an organization that fosters a positive work environment and promotes growth opportunities. Committed to delivering outstanding results, exceeding expectations, and making a meaningful impact on company success and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor of Mail Data Services
The Marek Group
08.2020 - Current
- Manage 10 + customer data lists by cleansing for spelling errors, fixing street addresses, and converting lists to matching casing format; Correct addresses through Internet research; Setup jobs with following process with USPS postal software BCC Mail Manager: import customer list(s) into Mail Manager for each job, address correction with DPV (Delivery Point Validation) and Lacks Link, merge/purge, suppression, and NCOA (National Change of Address); Create multiple reports in Adobe Acrobat DC for customer approval of workflow; Presort Full Service, and Print required paperwork and tray tags for USPS and production; Create laser samples of each job to provide data placement (when needed) including address block and IMB (barcode) placement; Enter Postage and time entry for work into EFI; Authorize mail design for customers per postal regulations; Knowledge of postal regulations for proper postage savings; Produce estimates for Postage; Create and submit Mail.dat postage statements; Submit check requests and ACH Transfer requests when needed; Work with multiple departments to create smooth workflow
- Manage commingle services: create jobs on portal, upload IMB (Intelligent Mail Barcode) information; Coordinate international mailing services: Request quotes, Create air way bills, request pick up
- Set up jobs for mail tracking with TMM (trackmymail.com) with customer requests.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Direct Mail Data Specialist
The Scan Group, Inc
04.2012 - 08.2020
- Manage approximately 8+ customer lists daily with following process: import customer lists(s) into BCC Mail Manager for each job, Address correction with DPV (Delivery Point Validation) and Lacks Link, Merge/Purge, NCOA (National Change of Address) addresses through BCC Mail Manager (as needed), Presort Full Service, and Print required paperwork and tray tags for USPS and production; Update Job ticket information (EFI), Authorize mail design for customers per postal regulations, Knowledge of postal regulations for proper postage savings; Purchase list(s) through address list providers (Internet and telephone); Produce estimates for postage; Maintain sufficient inventory of mailing supplies
- Create and submit Mail.dat postage statements; Use Endicia Professional/Dazzle for creating package labels
- Maintaining contact with USPS regarding verification on permit status and balance
- FedEx Ship Manager / UPS (ozLink); import batch files and produce labels for all outgoing shipments.
- Consistently met deadlines and delivered high-quality work, demonstrating strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Maintained files, records, and chronologies of entry activities.
- Compiled, cleaned and manipulated data for proper handling.
Education
High School Diploma -
06.1998
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Customer service
- Computer literacy
- Self-motivated
- Honesty
- Strong work ethic
- Trustworthiness
- Multitasking Abilities
- Dedication
- Excellent Communication
- Task Prioritization
- Problem-solving abilities
- Team Collaboration
- Issue Research
Accomplishments
- Supervised team of 2 staff members.
- Used Microsoft Excel to create mail schedule spreadsheet for keeping track of mail jobs that move through the office. From start to finish.
- Collaborated with team of 2 in the development of SOP with using a new vendor for commingle processes.
Certification
- Supervision Fundamentals; MRA; 2024, August
- Surviving as a New Leader: Making the Transition; MRA 2024, June
Timeline
Supervisor of Mail Data Services - The Marek Group
08.2020 - Current
Direct Mail Data Specialist - The Scan Group, Inc
04.2012 - 08.2020
Elkhorn Area High School - High School Diploma,
- Supervision Fundamentals; MRA; 2024, August
- Surviving as a New Leader: Making the Transition; MRA 2024, June
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionTeam Building / Company RetreatsPersonal development programsCareer advancementPaid time offSimilar Profiles
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