ANGELA NELSON
Cordova,TN
Summary
Dynamic Account Manager with a proven track record at Legion Force Security, excelling in client relations and strategic planning. Enhanced customer satisfaction through tailored service plans and effective communication. Skilled in account management and fostering strong relationships, driving business growth and securing new opportunities. Committed to delivering exceptional service and support.
Overview
11
11
years of professional experience
Work History
Account Manager
Legion Force Security
10.2023 - Current
- Managed client accounts by addressing concerns and ensuring satisfaction with services provided.
- Coordinated security service plans tailored to meet unique client needs and specifications.
- Developed strong relationships with clients through effective communication and regular follow-ups.
- Assisted in the preparation of proposals and contracts to secure new business opportunities.
Owner/Operator
Tasty Berries & Treats
02.2015 - Current
- Developed and implemented operational processes to enhance product quality and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Led marketing initiatives that increased brand awareness and drove sales growth.
- Trained and mentored staff on best practices for customer service and food safety compliance.
- Established vendor relationships to secure high-quality ingredients at competitive prices.
- Analyzed sales data to identify trends, informing strategic product offerings and promotions.
- Coordinated special events to engage the community and promote business visibility.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Home Health Caregiver
Elect Home Care
04.2020 - 07.2023
- Provided personalized care and assistance with daily living activities for clients in home settings.
- Monitored and documented clients' health conditions, reporting changes to healthcare professionals.
- Developed and implemented individualized care plans based on client needs and preferences.
- Trained new caregivers on best practices for patient care and safety protocols.
- Assisted clients with mobility, ensuring safety during transfers and daily activities.
- Ensured compliance with regulatory standards and company policies in all caregiving tasks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated with family members to communicate updates on clients' health and wellbeing.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Education
High School Diploma -
Manassas
781 N. Firestone Ave.05-1990
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Customer relationships
- Customer satisfaction
- Client relationship management
Timeline
Account Manager
Legion Force Security
10.2023 - Current
Home Health Caregiver
Elect Home Care
04.2020 - 07.2023
Owner/Operator
Tasty Berries & Treats
02.2015 - Current
High School Diploma -
Manassas