Angela Newcomb
Roxboro,NC
Summary
Customer Service oriented professional with 5+ years of healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of healthcare policies and continuous training in the medical field. Motivated to learn, grow and excel.
- Honors/ Awards: Ultimate Medical Academy Dean's List.
- Builds trust and respect by consistently meeting and exceeding expectations.
- Dependable with good follow-up skills.
- Greenway Prime Suite EHR; Experity EHR; Epic EHR; Microsoft office Suite/ MS Excel; MS Word; MS Powerpoint; Typing speed: 56 WPM.
- Continuous phlebotomy experience gained due to labs with medical assisting program. March 2020- May 2021
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
B&D Behavioral Health Services
03.2024 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
Habilitation Technician I
Person County Group Homes
10.2018 - Current
- Administer medications and ointments and complete Certified Nursing Assistant duties with residents.
- Assist residents with feeding, changing, clothing, bathing, catheter care, and other daily activities.
- Work with residents with mental and physical disabilities, lead activities, and communicate with families.
- Verify billing hours, transport to and from doctor appointments, and ensure documents are completed correctly.
- Explain documents to families, record client progress, and manage individual goals for residents.
Certified Medical Assistant
Duke University Hospital
08.2021 - 12.2023
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught patients about medications, procedures and care plan instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Tested and recorded blood glucose levels.
Patient Services Advocate/Phlebotomist Technician
Fastmed
12.2020 - 07.2021
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Used PVM to process and post personal checks, credit card, incoming cash receivables and care credit transactions.
- Scheduled appointments to enter appointment date and time into computerized scheduler
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Collected patient co-pay and issued receipt to confirm payment.
Phlebotomy Extern
Piedmont Community College Under Amy Newton
08.2019 - 05.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipunctures and finger sticks
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Assisted with EKG tests.
- Processed blood samples via centrifuge.
- Collected other bodily samples such as urine for routine urine culture testing.
GKN Driveline - Roxboro
06.2017 - 07.2018
Material Handler
Randstad / GKN Driveline - Roxboro
01.2017 - 06.2017
- Ran machines such as forklifts and turret trucks, placed materials in footprints, and labeled finished goods.
- Made labels and packages, located materials using computers and scanner guns and ran stretch wrap machine.
- Placed proper paperwork on finished goods, followed inventory procedures, and delivered finished goods to dock.
Stay at Home Parent
11.2010 - 12.2016
- Full Time Homemaker Ensured household duties were completed and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Education
Diploma - Medical Assisting
Piedmont Community College
Roxboro, NC05.2021
Certified Phlebotomy Technician (CPT) Program -
Piedmont Community College
05.2020
Associate of Science Degree - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL12.2019
Workforce Training Center Career Readiness Certificate - undefined
2014
Certified Nursing Assistant (CNA) Program - undefined
Piedmont Community College
2012
Skills
- Payment Posting
- Scheduling
- HIPAA Compliance
- Medical Billing
- CMS 1500
- CMS 1450 (UB-04)
- Fee Schedules
- Electronic Health Records (EHR)
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Workers Compensation
- Medical Coding
- ICD-9
- ICD-10
- HCPCS
- CPT
- Medical Terminology
- Medicare
- Medicaid
- Tricare
- Electronic Medical Records (EMR)
- Insurance Verification
- Medical Office Procedures
- CNA, Medical Terminology, Scheduling
- MS Excel
- Microsoft Office Suite
- MS PowerPoint
- MS Word
- Nursing
- Phlebotomy
- Heartsaver CPR AED certified
- Customer service
Timeline
Certified Medical Assistant
B&D Behavioral Health Services
03.2024 - Current
Certified Medical Assistant
Duke University Hospital
08.2021 - 12.2023
Patient Services Advocate/Phlebotomist Technician
Fastmed
12.2020 - 07.2021
Phlebotomy Extern
Piedmont Community College Under Amy Newton
08.2019 - 05.2021
Habilitation Technician I
Person County Group Homes
10.2018 - Current
GKN Driveline - Roxboro
06.2017 - 07.2018
Material Handler
Randstad / GKN Driveline - Roxboro
01.2017 - 06.2017
Stay at Home Parent
11.2010 - 12.2016
Diploma - Medical Assisting
Piedmont Community College
Certified Phlebotomy Technician (CPT) Program -
Piedmont Community College
Associate of Science Degree - Medical Billing And Coding
Ultimate Medical Academy
Workforce Training Center Career Readiness Certificate - undefined
Certified Nursing Assistant (CNA) Program - undefined
Piedmont Community College