Jodi Watts
Medical Assistant
Newport,USA
Summary
Detail-oriented Certified Medical Assistant with 16+ years of experience in healthcare, specializing in patient care and medical administration. Proven leadership in managing patient appointments, performing clinical procedures, and ensuring compliance with HIPAA regulations. Demonstrated leadership in training staff and optimizing clinic operations. Committed to enhancing patient advocacy and support in a remote healthcare environment. Authorized to work in the U.S. for any employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Carenet Health
03.2023 - 08.2024
- As a Remote Medical Assistant, I responded to patient calls regarding medication refills, lab results, referrals, prior authorization status, and appointment scheduling, cancellations, and confirmations. Communicated with clinics, pharmacies, and patients as needed to ensure timely and accurate coordination of care. Collaborated with team members via Zoom chat to provide seamless support, and maintain an efficient workflow across departments.
- Remote
Advanced Medical Support Assistant
US Department of Veterans Affairs
12.2021 - 11.2022
- As an Advanced Medical Support Assistant, I checked Veterans in for their in office and telehealth appointments, scheduled follow-up visits, created medication refill requests, requested medical records and answered phone calls. Closely worked with my PACT to review daily schedule by using multiple reports, updated and scanned insurance information, trained other MSAs on clinic operations. Scheduled active/pending consults, reviewed encounters and recall list for accuracy and disposition.
Medical Assistant/Team Center Coordinator
Cleveland Clinic Tradition Hospital
08.2015 - 08.2021
- As a Medical Assistant, I was responsible for obtaining vital signs, performing phlebotomy, and preparing hospital rooms for pediatric patients admitted with acute or chronic illnesses, injuries, and behavioral health concerns. I prioritized patient and family comfort, ensuring all needs were addressed with care and efficiency.
- In my role as Team Center Coordinator, I managed a high volume of incoming calls, created and maintained patient charts, updated departmental logbooks, and coordinated transportation for patients being admitted, discharged, or transferred.
Certified Clinical Medical Assistant
LITTLE RIVER MEDICAL CENTER
01.2011 - 06.2015
- As a Case Manager, I was primarily responsible for obtaining prior authorizations and pre-certifications for procedures, treatments, and medications. I am proficient in navigating multiple electronic medical record (EMR) systems, coordinating referrals, and scheduling consultation appointments. I ensured the accuracy and completeness of patient encounter forms while verifying and updating demographic and insurance information.
- In addition to administrative duties, I also performed a wide range of clinical tasks, including obtaining vital signs, conducting electrocardiograms (EKGs), pulmonary function tests, pulse oximetry, bladder scans, and urinary catheterization. I have experience in fetal Doppler monitoring, administering medications and immunizations, and conducting a variety of diagnostic tests such as urinalysis, hemoglobin A1C, PT/INR, hemoglobin/hematocrit, rapid strep, and influenza tests. My clinical skills also include pharmacology dosage calculations, specimen collection, and phlebotomy.
Clinical Medical Assistant
INFINITY PRIMARY CARE
03.2009 - 08.2012
- As a Case Manager, I was primarily responsible for obtaining prior authorizations and pre-certifications for procedures, treatments, and medications. I am proficient in using multiple electronic medical record (EMR) systems, coordinating referrals, and scheduling consultation appointments. I ensured the accuracy and completeness of patient encounter forms while verifying and updating demographic and insurance information.
- Alongside my administrative responsibilities, I also performed a broad range of clinical tasks, including recording vital signs, performing electrocardiograms (EKGs), pulmonary function tests, pulse oximetry, bladder scans, and urinary catheterization. I have hands-on experience with fetal Doppler monitoring, administering medications and immunizations, and conducting various diagnostic tests such as urinalysis, hemoglobin A1C, PT/INR, hemoglobin/hematocrit, rapid strep, and influenza tests. My clinical competencies also include pharmacological dosage calculations, specimen collection, and phlebotomy.
Education
Diploma - Medical Assisting
EVEREST INSTITUTE
Dearborn, MI11.2008
High School Diploma - undefined
CAPAC HIGH SCHOOL
Capac, MI06.1994
Skills
- AED Certified
- Analysis Skills
- BLS Certified
- Call Center
- Case Management
- Catheterization
- CPR Certified
- EKG
- EMR (Epic, Vista, Meditech, eClinicalWorks, Athena, NextGen)
- HIPAA
- Hospital experience
- Insurance Verification
- Laboratory Experience
- Leadership
- Medical Records
- Medication Administration
- Medical Terminology
- Microsoft Office
- Microsoft Suite
- Payment Posting
- Pediatric Care
- Phlebotomy
- Phone Etiquette
- Quality Assurance
- Specimen Collection/Processing
- Time Management
- Triage
- Telehealth
Certification
- AED Certification
- BLS Certification
- Certified Clinical Medical Assistant
- CPR Certification
- Driver's License
Timeline
Certified Medical Assistant
Carenet Health
03.2023 - 08.2024
Advanced Medical Support Assistant
US Department of Veterans Affairs
12.2021 - 11.2022
Medical Assistant/Team Center Coordinator
Cleveland Clinic Tradition Hospital
08.2015 - 08.2021
Certified Clinical Medical Assistant
LITTLE RIVER MEDICAL CENTER
01.2011 - 06.2015
Clinical Medical Assistant
INFINITY PRIMARY CARE
03.2009 - 08.2012
High School Diploma - undefined
CAPAC HIGH SCHOOL
Diploma - Medical Assisting
EVEREST INSTITUTE
Similar Profiles
Belinda GonzalesBelinda Gonzales
REMOTE RADIOLOGY SCHEDULER at Carenet HealthREMOTE RADIOLOGY SCHEDULER at Carenet Health
Jaylen Grayson TaylorJaylen Grayson Taylor
Remote Engagement Specialist at Carenet HealthRemote Engagement Specialist at Carenet Health
Marisela DiazMarisela Diaz
Customer Service Representative at Carenet HealthCustomer Service Representative at Carenet Health
Kaitlin CarrollKaitlin Carroll
Sales Assistant and Meal Prep at Plaza PizzaSales Assistant and Meal Prep at Plaza Pizza
Kimberly MinichKimberly Minich
Substance Misuse Prevention Specialist at Pathways for PreventionSubstance Misuse Prevention Specialist at Pathways for Prevention