Angela Nordstrom
Midwest City,OK
Summary
Dynamic Dietary Manager with a proven track record at Genesis Project, excelling in menu planning and nutrition counseling. Enhanced patient satisfaction through tailored meal programs and effective team collaboration. Skilled in food safety regulations and inventory management, fostering a culture of continuous improvement and operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Dietary Manager
Genesis Project
Jones, OK
06.2021 - 03.2026
- Managed dietary services ensuring compliance with health regulations and nutritional standards.
- Developed and implemented menus tailored to residents' dietary needs and preferences.
- Oversaw inventory management, ensuring availability of food supplies while minimizing waste.
- Trained staff on safe food handling practices and proper sanitation procedures.
- Collaborated with healthcare professionals to create individualized nutrition plans for residents.
- Conducted regular audits of food service operations to enhance efficiency and quality control.
- Led team meetings to discuss operational challenges and strategize solutions for improved service delivery.
- Evaluated dietary programs, recommending adjustments based on feedback and changing resident needs.
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Monitored production to check safety, standardized production and appropriate portioning.
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Participated in continuing education opportunities to stay current with industry trends and best practices.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cook
Kewanee School District
Kewanee, IL
2018 - 05.2021
- Prepared and cooked nutritional meals following dietary guidelines.
- Maintained cleanliness and sanitation standards in kitchen areas.
- Collaborated with staff to streamline meal service processes.
- Assisted in inventory management of food supplies and ingredients.
- Adapted recipes to accommodate special dietary needs of students.
- Trained new kitchen staff on safety protocols and equipment usage.
- Ensured compliance with health regulations during food preparation.
- Developed menus that promoted healthy eating habits among students.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Streamlined food preparation process, increasing kitchen productivity.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Home Care Provider
Self Employed Services
Cherokee Village, AR
2012 - 2018
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Developed individualized care plans tailored to clients' unique needs and preferences.
- Assisted clients with mobility and transportation, promoting independence while minimizing risks.
- Monitored health conditions and reported changes to family members or healthcare professionals as needed.
- Maintained accurate records of client progress and services rendered for compliance purposes.
- Implemented strategies to optimize daily routines, enhancing overall client satisfaction and well-being.
- Fostered strong relationships with clients and families, addressing concerns promptly and professionally.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored progress and documented patient health status changes to keep care team updated.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Constructed cognitively stimulating activities.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Improved patients' comfort with massage and application of topical treatments.
Baker
Harps Foods
Siloam Springs, AR
04.2010 - 2016
- Operated ovens and mixers to produce high-quality baked goods.
- Monitored ingredient inventory and reported shortages to management.
- Maintained cleanliness and organization of baking area following safety standards.
- Assisted in developing new recipes and product offerings for seasonal promotions.
- Trained junior bakers on equipment usage and baking techniques.
- Implemented efficient work processes, reducing prep time without compromising quality.
- Collaborated with team members to ensure timely product availability for store displays.
- Evaluated customer feedback to refine existing recipes and improve product satisfaction.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Implemented system for tracking ingredient usage, reducing costs by optimizing order quantities.
- Increased customer satisfaction with friendly and efficient service.
- Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Processed customer orders and payment transactions.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Education
High School Diploma -
Galva High School
Galva, ILSkills
Collaboration and teamwork
Nutrition counseling
Food safety regulations
Sanitation protocols
Meal preparation
Recordkeeping skills
Food presentation
Inventory management
Allergen awareness
Food production management
Workflow optimization
Menu planning abilities
Employee recruitment
Delivery coordination
Department management
Recipe development
Staff monitoring
Cost control
Dietary analysis
Menu planning
Purchasing and procurement
Special diets
Department oversight
Supply coordination
Nutrition expertise
Diet restriction determination
Cross-functional coordination
Therapeutic meal planning
Menu planning skills
Hygiene standards
Nutritional needs assessments
Meal development
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Reliable and responsible
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Money handling
Decision-making
Cash handling
Food preparation
Safe food handling
Relationship building
Calm and pleasant demeanor
Operational efficiency
Scheduling staff
Employee supervision
Delegating assignments and tasks
Team building
Task prioritization
Work Planning and Prioritization
Supply ordering and management
Sanitation standards
Self motivation
Nutritional knowledge
Infection control
Monitoring food preparation
Health and safety regulations
Coaching and mentoring
Interpersonal skills
Analytical thinking
Conflict resolution
Recruitment and hiring
Operations management
Food safety compliance
Kitchen equipment operation and maintenance
Goal setting
Hospitality management
Professionalism
Interpersonal communication
Scheduling
Quality control
Strategic planning
Training and onboarding
Staff training
Food plating and presentation
Inventory control
Staff supervision
Employee performance evaluations
Time management abilities
Continuous improvement
Adaptability
Written communication
Quality assurance
Certification
CPR/first aid
Food management
Timeline
Dietary Manager
Genesis Project
06.2021 - 03.2026
Baker
Harps Foods
04.2010 - 2016
Cook
Kewanee School District
2018 - 05.2021
Home Care Provider
Self Employed Services
2012 - 2018
High School Diploma -
Galva High School