ANGELA NORRIS
Grand Rapids,MI
Overview
16
16
years of professional experience
1
1
Certification
Work History
Unit Secretary
COREWELL HEALTH 7 CENTER
Grand Rapids, MI
02.2022 - Current
- Provide clerical support, greet and direct visitors and patients, discharge, admit, transfer patients in EPIC, enter charges, Perfect Serve consultations, upload documents to Onbase, order supplies, stock, answer call lights and phones, maintain cleanliness, maintain equipment, transport patients, advocate patient privacy, communicate effectively and efficiently with staff and patients, basic life support, precept new hires
Head Teller, Teller
LAKE MICHIGAN CREDIT UNION
Grand Rapids, MI
01.2020 - 12.2021
- Provide exceptional member service through transactions and account maintenance, effectively cross-sell products in high volume settings, mentor and train tellers, upload documents to Onbase, manage document retention, maintain communication to empower staff and members between and during transactions, manage vault and branch cash and cash orders, order supplies, maintain marketing liaisons
Head Server, Bartender, Take-out Host, Server
HARMONY BREWING
Grand Rapids, MI
01.2012 - 03.2020
- Provide customer service, clear communication between back of house and front of house staff in high volume fast pace setting, food and drink preparation, manage cash drawers and personal cash bank, balance restaurant cash and credit transactions, train employees, shift management
Clerical Aide, Library Page
GRAND RAPIDS PUBLIC LIBRARY
Grand Rapids, MI
09.2013 - 11.2016
- Provide customer service, maintain patron accounts, process deliveries, order supplies, maintain equipment, manage cash drawers and cash deposit records, computer and fax assistance, stock and rotate community bulletin board and resource brochures, organize staff work spaces and patron areas, reshelve library items, use statewide library databases of Evergreen and MeLCat, catalog library items, create guides for clerical staff to effectively process MelCat
Shift Supervisor, Barista
KAVA HOUSE
Grand Rapids, MI
08.2008 - 07.2012
- Provide customer service, food and drink preparation, coffee and tea knowledge, supervise opening and closing shifts, balance daily sales, maintain a clean environment, weekly organization of community bulletin boards, train employees, latte art
Education
Bachelor of Arts - LEADS Intercultural Communications
Grand Valley State University
Allendale, MI05-2026
Bachelor of Arts - English Literature / French Translation
Aquinas College
Grand Rapids, MISkills
- Customer Service
- Communication
- Professional Writing
- Training
- Mentorship
- Supervisory
- Data Confidentiality
- Data Entry
- Workday
- OnBase
- Scimitar
- Epic
- Evergreen
- Office Management
Certification
- Basic Life Support
Timeline
Unit Secretary
COREWELL HEALTH 7 CENTER
02.2022 - Current
Head Teller, Teller
LAKE MICHIGAN CREDIT UNION
01.2020 - 12.2021
Clerical Aide, Library Page
GRAND RAPIDS PUBLIC LIBRARY
09.2013 - 11.2016
Head Server, Bartender, Take-out Host, Server
HARMONY BREWING
01.2012 - 03.2020
Shift Supervisor, Barista
KAVA HOUSE
08.2008 - 07.2012
Bachelor of Arts - LEADS Intercultural Communications
Grand Valley State University
Bachelor of Arts - English Literature / French Translation
Aquinas College