Angela N. Rudolph

Customer service, schedule , weekly reports .Train and development of new staff.

• Established customer service standards and monitored staff compliance.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Ensured compliance with safety regulations and company policies.
• Resolved customer complaints in a timely manner.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

• Support the Store Manager in daily operations and store management
• Manage execution of opening and closing procedures including visual merchandising, inventory management, daily coverage plans and system reconciliation.
• Guide all employees within the store, set task prioritization, resolve issues and customer escalations.
• Build and coach teams, focusing on techniques which promote customer solutions, loyalty and measurable results.
• Responsible for inventory management and brand visual excellence.
• Oversee floor experience – act as Floor Leader to ensure consumers receive a world-class experience
• Own consumer coordination and welcome process
• Support team and assist with consumer interactions and transactions.

• Weekly Schedules and Payroll
• Training staff on any new directives sent from the company.
• Supervise a team of 6 people
• Responsible for total store budget and daily sales.
• Ensure each client that shops Eileen Fisher receives the best shopping experience in person or phone.
• Oversee daily Omni Store orders
• Opening and Closing of Store.

• Assistant in daily training and development of current and new associates.
• Assistant in all Merchandising, Operational and Human Resources policies and procedures.
• Covid-19 trained.
• Assistant in maintaining a strong customer service environment to help maximize and drive daily sales.

• Executed cross-functional merchandising project and marketing activities to drive brand awareness, traffic in local communities to increase the visibility of the CK, Tommy Hilfiger. Daily /monthly sales recaps and brand activities per account.
• Built and maintained collaborative relationships with management and store team members. Worked with clients for bra fitting events 4x a year for Macy’s and Kohl’s.

• Showcase brands and products on the retail selling floor to increase sales for our clients.
• Merchandised to keep store fixtures filled and organized, visual displays looking great and regularly engage with customers. Built strong relationships with store the management teams.

• Lead a team in ensuring merchandise is presented attractively.
• Responsible for overseeing all merchandising activities, including product movement, price changes, signage, visual execution, event set-up.
• Cultivated a supportive work environment for the team using coaching, training and positive management and ensured each team delivered excellent customer service.

• Managed all sales and operation functions for the department.
• Lead the sales associates to achieve department sales goals and individuals brand Specialist goals while ensuring a positive customer experience daily.
• Plus Sizes Women’s, Kids and Women’s Sleepwear

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate. While overseeing an area of responsibility. Implemented action plans to maximize sales productivity
• Performed service Leader duties and ensured consistent execution of operations standard.
• South Bay/ Watertown

• Maintained visualization and seasonal fashions for designer’s new collections. And Sales management of the lady's swimwear and coats department.
• Overseeing and closely working with new and seasoned sales associates, which included hiring and training.
• GUESS men’s department specialist.