Angela oldenburgh
Eastlake
Summary
Compassionate Family Services Specialist known for high productivity and efficient task completion. Possess specialized skills in case management, crisis intervention, and child welfare. Excel in communication, empathy, and problem-solving to support clients in navigating complex systems and achieving positive outcomes.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Family service specialist
Families Moving Forward
Painesville
01.2024 - Current
- Assisted families in accessing community resources and support services.
- Coordinated intake processes for new clients seeking family assistance.
- Developed individualized service plans tailored to family needs and goals.
- Applied trauma-informed care principles to support guests
Residental specialist intake specialist
Project hope for the homeless
Painesville
05.2017 - 01.2024
- Used trama informed care to interact with clients
- Did goal reviews with clients and linked them up with services needed for movement through thier transition to stability.
- Critical thinking and problem solving skills to de escalate clients in crisis.
- Intake for new guests
- Participated in ongoing training and compliance activities.
- Analyzed customer needs and recommended appropriate products or services.
Heap intake worker
Lifeline
Painesville
06.2017 - 04.2023
- Facilitated intake interviews to gather essential information from clients.
- Conducted client assessments to determine needs and eligibility for services.
- Coordinated referrals to appropriate community resources and support services.
- Educated clients about available programs, services, and application processes.
Education
Associate of Applied Science -
Lakeland Community College
Willoughby, OH 06.2012 - 05.2017
Skills
- Individualized service planning
- Client assessment techniques
- Resource coordination
- Trauma-informed care
- Great Multi-tasker
- Work well in team settings
- Crisis intervention skills
- Community resource navigation
- Client relationship management
Certification
Cpr
Timeline
Family service specialist
Families Moving Forward
01.2024 - Current
Heap intake worker
Lifeline
06.2017 - 04.2023
Residental specialist intake specialist
Project hope for the homeless
05.2017 - 01.2024
Associate of Applied Science -
Lakeland Community College
06.2012 - 05.2017