Summary
Overview
Work History
Education
Skills
Certification
Food handler Card
Languages
Timeline
Hi, I’m

Angela Ottolini

Moses Lake,WA

Summary

Dynamic and results-driven professional with extensive experience at Best Western Plus, excelling in housekeeping supervision and customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in health and safety compliance, with a strong focus on workload prioritization and team collaboration to achieve operational excellence.

Experienced with managing housekeeping teams to ensure top-quality service and cleanliness. Utilizes strong organizational skills and effective communication to foster productive work environment. Track record of enhancing guest satisfaction through meticulous attention to detail and efficient workflow management.

Overview

10
years of professional experience
1
Certification

Work History

Inn At Moses Lake

Assistant Head Housekeeper/Breakfast Cook
09.2021 - 01.2025

Job overview

  • Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
  • Facilitated open lines of communication between departments for better overall hotel operations coordination.
  • Managed lost-and-found system efficiently, helping reunite guests with their belongings quickly.
  • Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
  • Developed strong relationships with vendors to negotiate favorable pricing on supplies and services.
  • Breakfast bar cook / Server
  • Served food and beverages promptly with focused attention to guest needs.
  • Cultivated warm relationships with regular guest.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Enhanced guest satisfaction by providing efficient and friendly food service.

Best Western Plus Lake Front Moses Lake WA

Head Housekeeping Supervisor
05.2018 - 11.2020

Job overview

  • Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
  • Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
  • Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
  • Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
  • Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
  • Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
  • Laundry Attendant wash all linen from that day inventory and ordering for the housekeeping department

Linda Williams

In Home Care Provider
01.2015 - 03.2018

Job overview

  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Administered medications accurately and on time, ensuring proper dosage per physician instructions.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.

T.E.A.M

General Laborer-Sanitation-Trimming
09.2014 - 12.2014

Job overview

  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Notified supervisors of defective equipment or material.
  • Completed tasks efficiently for timely project completion within set deadlines.

Education

Red Bluff High School
1260 Union St Red Bluff CA

06-1998

University Overview

Skills

  • Customer service focus
  • Workload prioritization
  • Housekeeping
  • Supervisory experience
  • Time Management
  • Problem Solving
  • Handling Pressure
  • Collaboration
  • Health and safety compliance
  • Task delegation

Certification

  • Food Worker Cards Health Department

Food handler Card

Food handler Card

All food workers who serve unpackaged food or beverages most have a Washington food worker card. 


My has just been renew for the next 3 years

Languages

English
Native or Bilingual

Timeline

Assistant Head Housekeeper/Breakfast Cook
Inn At Moses Lake
09.2021 - 01.2025
Head Housekeeping Supervisor
Best Western Plus Lake Front Moses Lake WA
05.2018 - 11.2020
In Home Care Provider
Linda Williams
01.2015 - 03.2018
General Laborer-Sanitation-Trimming
T.E.A.M
09.2014 - 12.2014
Red Bluff High School