Robin Griffin
Tacoma
Summary
Seasoned Head Housekeeper with comprehensive knowledge in managing housekeeping operations. Proven skills in staff management, resource allocation and implementing cleaning processes to maintain high standards of cleanliness. Known for demonstrating strong leadership abilities, providing top-notch guest service, and making substantial contributions to increase overall efficiency.
Overview
2
2
years of professional experience
Work History
Head Housekeeper/Banquet/Head Bartender
LaQuinta Inn & Suits
Tacoma
06.2023 - 11.2025
- Supervised housekeeping staff to ensure cleanliness and organization throughout the hotel.
- Developed and implemented cleaning procedures for guest rooms and common areas.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with front desk staff to ensure smooth communication regarding room readiness.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Reported damage or theft of hotel property to management.
- Crafted specialty cocktails and provided drink recommendations to guests.
- Handled customer complaints efficiently to uphold guest satisfaction standards.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Ensured that all liquor laws were followed during service hours.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Education
Some College (No Degree) - Business Administration
American InterContinental University
Schaumburg, ILSkills
- Housekeeping management
- Inventory control
- Cleaning procedures
- Guest satisfaction
- Guest relations
- Housekeeping
- Strong leadership
- Team building
- Room inspection
- Staff scheduling
- Task delegation
- Assignment delegation
- Exceptional organization
- Staff training and development
- Customer service focus
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Customer service
Timeline
Head Housekeeper/Banquet/Head Bartender
LaQuinta Inn & Suits
06.2023 - 11.2025
Some College (No Degree) - Business Administration
American InterContinental University